Director, Community-Based Services

Claratel Behavioral Health•Atlanta, GA

About The Position

The Director, Community-Based Services provides clinical and business management and oversight for community-based programs spanning several levels of care. The role is responsible for quality client care, staff performance, and participation in organizational initiatives. The department’s current programs include Case Management, Targeted Case Management, and Supported Employment. The director oversees operational and clinical functioning, including budgets, personnel, regulatory and contractual compliance, documentation quality, clinical supervision, and staff development. The position also contributes to organizational strategy, builds collaborative relationships, and develops future leaders. The role works in clinic and community settings Monday through Friday, 8:15 a.m. to 5:00 p.m. Some evening and weekend hours may be required according to program needs. Travel throughout DBHDD Region 3 is required, with occasional travel elsewhere in Georgia. The position requires use of a computer, telephone, fax, copy machine, and scanning machine, along with a valid Georgia driver’s license, acceptable motor vehicle record, and successful completion of an agency-sponsored defensive driving course and required trainings. Pre-employment drug screening and a criminal history background check, including fingerprinting, are required.

Requirements

Demonstrated success in upper management.
Two years of administrative experience.
Two years of experience in behavioral health service delivery.
Current Georgia license as an LPC, LCSW, or LMFT.
Ability to communicate effectively with coworkers, internal and external customers, the public, clients, and families.
Ability to handle stressful situations, demonstrate initiative, flexibility, and professionalism, communicate well, and shift between tasks quickly with little disruption.
Ability to work within medical and recovery model frameworks and with co-occurring disorders.
Ability to work effectively with diverse populations.
Valid Georgia driver’s license and motor vehicle record.
Successful completion of an agency-sponsored defensive driving course and agency-required trainings.
Successful pre-employment drug screening and criminal history background check, including fingerprinting.

Responsibilities

Develop and monitor budgets for programs under the director’s supervision.
Manage personnel matters for the programs under the director’s responsibility, collaborating as appropriate.
Use data to inform daily operational decisions and long-term planning.
Oversee program compliance with contractual and regulatory requirements, including CARF and DBHDD requirements.
Model excellent communication and customer service with internal and external clients.
Ensure environmental safety and a therapeutic milieu for staff and clients.
Manage contracts with DBHDD and external agencies.
Ensure appropriate clinical functioning across supervised programs.
Promote high-quality documentation through reviews, audits, and adherence to the DBHDD provider manual and agency guidelines.
Ensure ethical standards and the highest level of service provision.
Support staff development through clinical supervision and ongoing education.
Provide clinical leadership that promotes best practices.
Develop and promote collaborative internal and external relationships.
Support and implement agency strategic goals.
Develop potential leaders to support substantive contributions and leadership succession.
Demonstrate clinical and professional leadership presence.