Program Director, Freestanding ER and Urgent Care

Intuitive Health•Sellersburg, IN

12d•Hybrid

About The Position

Intuitive Health pioneered the combined emergency room and urgent care model in 2008, setting a new standard for innovation and accessibility in ambulatory care. They partner with leading health systems nationwide to build and operate retail healthcare facilities that integrate urgent care and emergency services. This model improves patient experience, reduces costs, and helps health systems expand their market presence. Intuitive Health serves over 1 million patients annually and is ranked among the top 1% of global retailers in customer satisfaction. Baptist Health is a full-spectrum health system with 10 hospitals and over 470 points of care.

Requirements

Bachelor’s degree required.
Alignment with core values and ability to lead through servant leadership.
Strong, clear, and precise verbal and written communication skills.
Strong communication & relationship management skills.
Ability to work collaboratively across multiple organizations.
Solid understanding of Healthcare Operations.
Solid understanding of hospital-based reimbursement, including the interplay of documentation, coding, billing, and collections.
Highly motivated individual with demonstrated initiative, independence, and curiosity.
Self-driven, with an ability to work well under pressure and respond to shifting priorities.
Ability to manage multiple projects simultaneously.
Minimum of 7 years’ experience within the healthcare sector.
Minimum of 3 years' experience in healthcare management required.

Nice To Haves

Master's/MBA preferred.
RN license preferred.
Experience with multi-site management is preferred.

Responsibilities

Oversight and management of facility level operations for Freestanding ER and Urgent Care Hospital Outpatient Department.
Complete P&L responsibility for the facility(s).
Integration of operations with all applicable hospital departments (e.g., Nursing, Radiology, Laboratory).
Coordination and integration of Provider activities in concert with the Medical Director.
Ensure operational procedures are consistently maintained in facility.
Provide leadership and motivation to maintain a patient-oriented customer service culture.
Responsible for maintaining facility operational metrics in accordance with benchmarks set.
Coordination with hospital partner for clinical recruitment and training.
Serve as a cultural champion for the facility(s).
Management of facility department leadership staff for facility(s).
Participate in regulatory and accreditation preparedness and survey process.
Participation in local marketing activities.
Ensure compliance with Hospital Policies, procedures, and processes, and requirements of regulatory, licensing, and accreditation activities.
Promote the value proposition of Intuitive through coaching Clinical Managers and administrative staff for partner relationships.
Maintain a positive and engaged relationship with the hospital partner leadership team.
Participate in the budget development process with the Regional Vice President and Joint Operating Committee.
Management of the customer service experience and relations at the facility.
Comprehensive measurement, tracking, and reporting of customer satisfaction levels at the facility.
Responsible for volume and center level growth.