Program Director, EHR Implementation (Bilingual – English / French Canadian)

Medical Information Technology•Canton, MA

13d•Hybrid

About The Position

We are seeking an experienced and strategic Program Director, EHR Implementation to lead a complex and high-profile healthcare transformation initiative. This role will oversee the deployment of a unified enterprise EHR across a large provincial healthcare environment operating on a single shared instance. The Program Director will serve as the executive leader responsible for end-to-end deployment governance, coordination of multiple implementation teams and subcontractors, customer executive engagement, operational readiness, and measurable program outcomes. The ideal candidate combines large-scale healthcare IT deployment expertise with exceptional leadership, communication, and change management skills in both English and French Canadian. This role requires a leader who can balance strategic oversight with operational execution while ensuring evidence-based best practice workflows, adoption, quality, compliance, and stakeholder alignment across a highly matrixed environment. This is a transformational leadership opportunity to help shape the future of healthcare delivery through one of the most significant enterprise EHR initiatives in the industry. The Program Director will play a critical role in enabling operational transformation, improving caregiver experience, and supporting better patient outcomes at scale.

Requirements

Bachelor’s degree in Healthcare Administration, Information Systems, Business, Nursing, or related field
5+ years of progressive leadership experience managing large-scale healthcare IT or EHR implementations
Proven experience directing enterprise or multi-organization EHR deployment programs
Demonstrated success managing complex vendor and subcontractor relationships
Executive-level presentation and facilitation experience
Strong knowledge of healthcare operations, clinical workflows, and healthcare transformation initiatives
Experience leading governance and steering committee structures
Exceptional organizational, communication, negotiation, and leadership skills
Fluency in both English and French Canadian (written and verbal) is required
Ability to travel extensively as required by the program.

Nice To Haves

Experience deploying enterprise EHR solutions within large public healthcare systems
Knowledge of integrated care delivery models and enterprise workflow standardization strategies
Familiarity with evidence-based content governance and change management methodologies
PMP, PgMP, Prosci, Lean, Six Sigma, or related certifications
Clinical or operational healthcare background preferred.

Responsibilities

Provide executive oversight for a multi-year enterprise EHR deployment program
Serve as the primary escalation point for program risks, dependencies, and executive decision-making
Establish and maintain trusted relationships with senior healthcare executives, operational leaders, clinical leadership, vendor partners, and subcontractors
Lead executive steering committee meetings, governance forums, and operational review sessions
Present program status, risks, milestones, financials, and readiness metrics to executive leadership and customer governance bodies.
Direct integrated program governance across internal teams, customer organizations, subcontractors, and third-party partners
Ensure alignment to contractual commitments, implementation methodology, and deployment standards
Oversee enterprise project planning, milestone management, dependency tracking, and risk mitigation
Ensure consistent program controls including: Scope management, Change control, Financial oversight, Issue escalation, Resource planning, Compliance reporting
Drive accountability across all participating organizations.
Champion evidence-based and standardized best practice workflows across clinical, financial, and operational domains.
Partner with healthcare executives and operational leaders to align future-state workflows with strategic objectives
Ensure implementation decisions prioritize: Patient safety, Clinical efficiency, Regulatory compliance, Provider experience, Long-term sustainability
Lead discussions balancing enterprise standardization with regional or local operational needs.
Lead large cross-functional deployment teams including: Project managers, Clinical consultants, Technical teams, Integration resources, Training and change management teams, Third-party consulting organizations
Coordinate activities across the prime vendor and multiple subcontractors to ensure unified execution
Foster a collaborative, accountable, and outcomes-focused culture
Mentor and develop program and project leadership resources.
Establish measurable program KPIs and readiness criteria across all implementation phases
Monitor and report on deployment outcomes including: Project milestone attainment, End-user readiness, Workflow adoption, Training completion, Risk trends, Stabilization performance, Customer satisfaction
Ensure structured go-live readiness reviews and post-implementation stabilization governance
Drive continuous improvement across deployment methodologies and operational processes.
Ensure adherence to healthcare regulatory, privacy, security, and documentation standards
Maintain program compliance with contractual obligations and organizational governance requirements
Ensure quality assurance processes are integrated throughout all phases of deployment
Support audit readiness and executive reporting requirements.