Implementation Manager, French Bilingual

Fiserv•Mississauga, ON

2d•CA$100,000 - CA$126,000•Hybrid

About The Position

As an Implementation Manager at Fiserv, you will lead complex, high‑priority client implementations and conversions from our Mississauga, Ontario office. You will collaborate across product, engineering, sales, and vendor teams to deliver custom technical solutions that streamline processes, increase revenue, and improve product efficiency. The role emphasizes timely delivery, strong client outcomes, and continuous process improvement.

Requirements

Bilingual proficiency in both French and English.
4+ years of experience in managing client implementations and conversions for large or complex technical engagements.
4+ years of experience driving complex, high‑priority projects and managing program component delivery.
4+ years of experience in project management focused on technical custom implementations, including planning, testing, and deployment coordination.
3+ years of experience interfacing with cross‑functional, cross‑departmental teams to define requirements and deliver integrated solutions.
3+ years of experience with payment systems and industry standards (e.g., PCI DSS, ISO 8583) and payment processing integrations.
4+ years of equivalent combination of educational background, related experience, and/or military experience.

Nice To Haves

Bachelor's degree in a related field or an equivalent combination of education, work, and/or military experience.
3+ years of experience in financial services implementations.
3+ years of experience in software development project management.
Project Management Professional (PMP) certification.

Responsibilities

Manage client implementations, projects, and conversions for large/technical custom implementations, ensuring milestones and deliverables are met.
Drive complex, high‑priority implementations and component phases of larger programs, coordinating technical and business resources.
Develop, coordinate, and execute project plans, task schedules, and resource activities to ensure on‑time delivery and quality outcomes.
Identify opportunities to streamline procedures, enhance revenue, and improve product efficiency through process changes and technical solutions.
Interface with other Fiserv departments to generate and offer appropriate solutions and communicate Fiserv services and products to clients, sales, and vendors.
Lead and coordinate cross‑functional teams responsible for all aspects of an implementation, project, or conversion, from initiation to closure.
Ensure adherence to project methodologies, delivery processes, and implementation management processes.
Resolve most issues independently and refer only the most complex matters to higher levels.

Benefits

Fuel Your Life wellness program with activities and rewards to support total well-being
Paid statutory holidays, Recharge & Refuel vacation (years-of-service tiers), and a Paid Sick Time program
No-cost, confidential support through the Employee Assistance Program (EAP) for you and household members
Recognition through Living Proof, with points redeemable for merchandise and gift cards
Eight Employee Resource Groups to build connection and inclusion
RRSP with 100% company match up to 5%, a Non-Registered Savings Plan (NREG), and an Employee Stock Purchase Plan (ESPP)
Comprehensive extended health care and vision benefits, plus dental coverage
Company-paid Basic Life and AD&D, with optional life and AD&D coverage available
Company-paid Short-Term Disability and Long-Term Disability income protection
Emergency medical coverage for out-of-province/out-of-country travel via extended health benefits