Program Delivery Manager

Kids Help Phone•Banning, CA

7h•Hybrid

About The Position

Are you motivated by the chance to help ensure all young people in Canada can access mental health support and Feel Out Loud? Kids Help Phone (KHP) is Canada’s Unlock The Hope Youth Charity. We’re the first and Canada's only national 24/7, free, confidential, and multilingual e-mental health service for youth and a global leader in innovation for youth and their well-being. Reporting to the Director, Service Programs & Innovation Implementation, the successful candidate will support Service Programs. It’ll take courage, collaboration, innovation, resilience and trust. If you’re interested in transforming e-mental health solutions with KHP, you can explore this opportunity today!

Requirements

Post-secondary degree or diploma in relevant discipline (e.g. library science, product management, public health, social work, education, applied social sciences, communications)
3-5 years of experience working in project and/or program management or delivery
2-3 years of people management experience.
Ability to create roadmaps and workplans to accomplish program objectives
Demonstrated ability to scale programs, track results and effectively communicate progress and outcomes.
Strong written and verbal communication skills required
Can prioritize effectively to manage multiple initiatives and changing priorities across multiple programs, while remaining flexible and accountable to timelines
Effectively utilizes data and analytics to continually enhance processes and activities that serves youth and communities
Ability to represent an organization through presentations, media or external facing communications
Able to work effectively in a flexible working environment
Ability to collaborate across various internal teams to implement activities
Strong analytical and problem-solving skills with an ability to see the bigger picture
Previous experience with using CRM
Previous experience in database management

Nice To Haves

French language proficiency
Knowledge and experience in grant reporting
Salesforce experience is an asset

Responsibilities

Work with senior management to identify, roadmap, and implement strategies for ongoing program delivery and achievement of programmatic goals.
Manage and achieve annual workplans to strengthen services to young people, including working in partnership with other organizations and internal teams.
Provide management support to team members as required, including recruiting and training employees and supporting growth opportunities for employees in line with Culture Amp results and organizational capabilities.
Work collaboratively with the M&P teams to develop necessary processes and ensure the journey of a young person or community through KHP’s programs is seamless and impactful.
Work closely with the I&R Lead to appropriately maintain the KHP Resource Database, including the use of best practices for resource evaluation.
Oversee moderators of the Peer-to-Peer Community, with the support from the Clinical Practice Specialist team.
Ensure seamless delivery of Counsellor in the Classroom program, leading relevant team members and managing stakeholders as required.
Work collaboratively across the M&P team to plan and implement the standardization of program assets and operating procedures to achieve program objectives, scalability, and streamlined consistency.
Work collaboratively with managers across Service Programs team to ensure the end-to-end experience of a user or program participant is smooth and impactful.
Collaborate with the clinical operations team to gain clinical oversight on program delivery where required.
Identify risks and opportunities across program delivery and develop and implement mitigation strategies.
Develop and manage budget for projects and programs and be accountable for delivering against established funding goals/objectives.
Develop required processes to support workflows across teams, improving quality of programs and experience of users/program participants.
Collaborate across the Service Programs Team to identify opportunities to consolidate processes and scale program delivery efforts reaching more youth in equitable ways.
Embed new innovations into the delivery team, building new processes or adapting initiatives as required.
Monitor program impact and report on results internally and externally to ensure a high level of program quality and impact.