Program Manager, Strategic Clients Delivery

Visa•Foster City, CA

2h•Hybrid

About The Position

The Strategic Clients Delivery organization drives the holistic product strategy for Visa and accelerates the seamless delivery of our products and services into markets around the world. We are at the core of Visa’s vision to be the best way to pay and be paid, for everyone, everywhere. We are fueled by a diverse team of high-performing professionals who continuously raise the bar on delivering best-in-class solutions at global scale. This is a client-facing, individual contributor role focused on leading successful commercial launches in close collaboration with Product, Business Development, Technology teams, and major ecosystem partners. The role is ideal for a self-starter who thrives in complex, fast-moving environments, enjoys leading cross-functional initiatives, and can serve as the connective tissue that keeps stakeholders aligned across the entire program lifecycle. This is a unique opportunity to play a critical role in delivering outcomes that shape the future growth of Visa. Success in this role requires a strong combination of professionalism, technical aptitude, leadership, and relationship management skills, along with the ability to influence and collaborate effectively with a broad range of internal and external stakeholders. The position is based in North America and reports to the Senior Director, Strategic Clients Delivery. This is a hybrid position. Expectation of days in the office will be confirmed by your Hiring Manager.

Requirements

5 or more years of relevant work experience with a Bachelors Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD
5–7 years of experience in product, product development, or complex cross-functional delivery in fast-paced, matrixed environments
Highly driven self-starter with a strong execution focus, comfort operating in ambiguity, and a get-things-done DNA.
Agile and adaptable, with experience driving new ways of working in evolving organizations
Entrepreneurial problem solver who identifies needs, removes barriers, and drives outcomes
Strong program management discipline, with attention to detail and experience managing overlapping initiatives and deadlines
Excellent communicator and influencer, able to simplify complex concepts for clients and executive audiences
Collaborative and diplomatic, with sound judgment and poise under pressure
Able to operate globally, working effectively across teams, regions, and time zones
Strong payments industry knowledge, including regulatory considerations and emerging trends such as crypto and Agentic Commerce.

Nice To Haves

6 or more years of work experience with a Bachelors Degree or 4 or more years of relevant experience with an Advanced Degree (e.g. Masters, MBA, JD, MD) or up to 3 years of relevant experience with a PhD

Responsibilities

Lead end-to-end execution of Visa’s most strategic product-led initiatives for assigned clients, ensuring disciplined delivery through completion.
Establish structure, governance, and execution rigor across the full program lifecycle.
Orchestrate complex, cross-functional workstreams spanning multiple teams and parallel efforts.
Work across a diverse stakeholder set to define scope, secure alignment and resources, and improve operating processes that enable execution excellence.
Balance competing priorities while identifying synergies, aligning adjacent initiatives, and driving cohesion across cross-functional partners.
Identify and address delivery risks by resolving bottlenecks, managing dependencies, and unblocking teams to maintain momentum.
Provide transparent stakeholder communications on progress, milestones, deliverables, outcomes, and key learnings.
Bring a strong understanding of industry and technology trends, including payments, AI, crypto, digital assets, and emerging ecosystems, to strengthen client engagement and uncover opportunities.
Contribute to account planning and client reviews by synthesizing product adoption, performance, and progress against success metrics into clear, business-oriented insights.