Program Delivery Lead - Technology Development / Technology COO

Morgan Stanley • Baltimore, MD

5d

About The Position

The Program Delivery Lead is a Vice President-level role in Morgan Stanley’s Technology Chief Operating Officer division, supporting the Technology Talent Development team. The team creates and delivers learning and development programs for the Technology division, including emerging talent, continuous learning, career enablement, technical skills, onboarding, mobility, mentorship, professional skills, and business knowledge programs. It provides operational and reporting support to an organization of more than 25,000 people and partners closely with Firmwide HR. The team has 31 members located across the globe.

The role leads the execution and continuous improvement of Technology Talent Development programs across North America. It combines strategic oversight with hands-on operational leadership, managing learning initiatives for technology professionals at all career stages—from onboarding new hires to developing experienced talent. The successful candidate will manage complex learning programs and ecosystems, partner with senior stakeholders, and collaborate with a globally distributed team to deliver learning experiences aligned with business and talent objectives.

Requirements

• Bachelor’s degree in Human Resources, Education, Business Administration, Organizational Development, Learning & Development, Technology Management, or a related field.
• 10 or more years of experience in Talent Management, Learning & Development, Learning Operations, Organizational Development, or related disciplines.
• Demonstrated experience managing large-scale, enterprise-wide learning and development programs.
• Strong program and project management experience, including managing multiple priorities and stakeholders simultaneously.
• Experience managing onboarding and talent development programs for junior and experienced hires.
• Strong understanding of Learning Management Systems (LMS), Learning Experience Platforms (LXP), and learning technologies.
• Excellent verbal, written, presentation, and executive communication skills.
• Exceptional stakeholder management and influencing skills.
• Strong problem-solving, decision-making, and operational execution capabilities.
• Advanced proficiency with Microsoft Office applications, including Excel, PowerPoint, Word, Teams, and SharePoint.
• Experience working effectively within global and cross-functional teams.

Nice To Haves

• Experience in banking, financial services, capital markets, or other highly regulated industries.
• Knowledge of technology talent development, digital skills programs, technical learning, and workforce upskilling initiatives.
• Experience managing external training vendors and learning technology providers.
• Familiarity with learning analytics, workforce skills frameworks, and talent development reporting.

Responsibilities

• Lead end-to-end management of technology learning and development programs across North America.
• Oversee planning, delivery, execution, governance, reporting, and continuous improvement of learning initiatives.
• Drive onboarding, technical upskilling, continuous learning, and career development programs aligned with business priorities and future workforce skill requirements.
• Serve as operational lead for North American learning programs, ensuring seamless execution and a high-quality learner experience.
• Manage program logistics, governance forums, vendor relationships, budgets, timelines, communications, and reporting.
• Establish scalable operational processes and improve program efficiency and effectiveness.
• Address complex program issues and challenges with a practical, solution-oriented approach.
• Partner with Technology leadership, HR, Talent Management, Learning teams, business leaders, and external vendors.
• Build senior stakeholder relationships and influence decisions using data-driven recommendations and business insight.
• Communicate program status, risks, outcomes, and strategic recommendations to leadership audiences.
• Serve as a subject matter expert on Learning Management Systems (LMS), Learning Experience Platforms (LXP), and learning operations tooling.
• Partner with technology and platform teams to improve the learner experience and adoption of learning technologies.
• Use learning analytics, reporting, and insights to measure program effectiveness and identify improvements.
• Lead onboarding and development programs for campus and junior talent as well as experienced hires.
• Partner with recruitment and talent teams on talent development and retention objectives.
• Collaborate with colleagues across North America, EMEA, and Asia-Pacific; share best practices and contribute to global learning strategies and initiatives.
• Promote consistency across regions where appropriate while ensuring strong regional execution.

Benefits

• Medical insurance
• Prescription drug coverage
• Dental insurance
• Vision insurance
• Health Savings Account
• Dependent Day Care Savings Account
• Life insurance
• Disability and other insurance plans
• Paid time off, including sick leave consistent with state and local law
• Parental leave
• 20 vacation days annually
• 10 paid holidays
• 401(k)
• Short- and long-term disability
• Other employee perks
• Potential eligibility for an annual discretionary incentive compensation award and relevant business unit incentive compensation plan, which may include a discretionary bonus component

What This Job Offers

• Job Type: Full-time
• Career Level: Senior