Program Delivery Consultant

Salsify

7d•$174,250 - $205,000•Remote

About The Position

We’re seeking a senior leader to guide our largest customers in modernizing their commerce programs through strategic people, process, and technology recommendations. You will not be managing dozens of accounts; instead, you will work with a cross-functional team at Salsify to focus on a small set of Salsify’s most complex, global customers. You will act as a trusted advisor, helping these brands navigate massive digital business transformations. You are the bridge between Salsify’s product and services capabilities and the customer’s long-term business outcomes.

Requirements

10+ years of professional experience in technology consulting, large scale digital program delivery.
Proven track record of managing multi-million dollar engagements or transformation programs for or with global clients
Deep understanding of the Retail/eCommerce technology and business ecosystem (PIM, DAM, ERP, and Syndication networks)
Exceptional communication skills; ability to distill complex technical architecture into business value for non-technical executives
Experience with Salsify or similar PXM/MDM platforms is a significant plus, but the ability to master complex SaaS environments is the core requirement.

Nice To Haves

Experience preferred leading large-scale digital transformation projects at a consulting agency. A consulting skillset and framework will be required even if you have not worked at a consulting firm
You have deep domain expertise in eCommerce, CPG (Consumer Packaged Goods), or Brand Management. You understand the pain points of getting a product from a PIM to a retailer like Amazon, Walmart or Tesco
You are comfortable with executives, not just presenting to them but conversing with them and earning their trust as an advisor. You know how to manage complex political environments within global "Fortune 500" organizations to drive consensus and action
You have a Product Management approach to delivery. You think in terms of increments, value cycles, and roadmaps, rather than just check-the-box milestones.

Responsibilities

Partner with executive level stakeholders at global brand manufacturers, in collaboration with Salsify’s Sales, Customers Success, Services, Product and Enterprise Architect teams, to define their program and technology programs and roadmaps. Present, consult and sell through these visions in partnership with Sales
Help oversee the complex program roll-out to ensure KPIs are hit in partnership with Salsify’s Professional Services team.
Identify organizational silos and process bottlenecks within the customer’s organization. You will consult on change management, helping brands transition from legacy solutions to modern tech stacks. These transformations often include taking over legacy PIMs or other systems that require awareness to navigate internal politics within a brand
Define and track KPIs to ensure the customer is seeing a tangible ROI from the Salsify platform
Work closely with Salsify’s Product and Engineering teams to advocate for the needs of our largest customers, in partnership with the Global Customer Success team, influencing the core product roadmap based on high-level enterprise requirements