Program Coordinator

CCC•Cape Girardeau, MO

20h•Hybrid

About The Position

The RHTP Program Coordinator Role Community Counseling Center (CCC) is seeking an RHTP Program Coordinator to serve as the operational lead for Local Hub 25, serving Bollinger, Cape Girardeau, and Perry Counties. Through Missouri's Transformation of Rural Community Health Care (ToRCH Care) model, the Program Coordinator brings together healthcare providers and community partners to improve access to and coordination of healthcare, behavioral health, and social services throughout the Hub area. You'll work closely with hospitals, FQHCs, Rural Health Clinics, behavioral health providers, pharmacies, EMS, public health agencies, schools, and community-based organizations to strengthen partnerships and coordinate local programs. This position also oversees RHTP Navigator workflows, supports Hub Leadership Board activities, monitors program performance, and helps develop effective referral and care coordination processes across participating organizations. This is a non-clinical position employed by CCC as the designated Hub Anchor organization. The Program Coordinator does not diagnose, prescribe, or provide licensed clinical treatment.

Requirements

Associate degree or an equivalent combination of education and relevant experience
1-3 years of experience in healthcare operations, community health, care coordination, public health, quality improvement, or a related field
Previous experience in community health, care coordination, case management, patient navigation, Medicaid care management, behavioral health support, public health outreach, social services, or a related setting
Experience coordinating projects or initiatives involving healthcare providers, public agencies, and/or community organizations
Must hold or obtain by start date, MO Class E Driver's License (Class D for IL Residents), and proof of continuous auto insurance.
Must also meet CCC's Motor Vehicle Record standards policy and have reliable transportation.

Nice To Haves

Bachelor's degree in public health, healthcare administration, social work, health informatics, or a related field is a plus.

Responsibilities

Serve as a primary spokesperson for the Hub, building strong relationships and bringing healthcare providers, community organizations, and other partners together to identify local needs, establish priorities, and develop strategies to improve healthcare access and coordination.
Coordinate implementation of local Hub programs and statewide initiatives, including access expansion and workforce development effort, activities, budgets, timelines, and coordination among HUB members and delivery partners.
Oversee RHTP Navigator utilization and workflows, including closed-loop referrals, outreach activities, documentation practices, and alignment with Hub priorities
Support Hub Leadership Board activities, including meeting coordination, agenda development, documentation of decisions, and follow-up on action items
Coordinate onboarding and participation expectations for hospitals, FQHCs/RHCs, behavioral health providers, EMS/community paramedicine, pharmacies, public health agencies, schools, and community organizations
Develop and improve referral pathways, communication processes, escalation protocols, and operational workflows across Hub partners
Monitor Hub progress and performance and identify risks, service gaps, or areas needing additional support
Track and report operational, implementation, referral, and performance data using the Community Information Exchange (CIE), dashboards, and other approved systems
Use data and feedback from partners to identify opportunities for improvement and strengthen Hub operations
Work with Hub partners and regional and state partners to address operational barriers and improve coordination