Program Coordinator

Ada S. McKinley Community Services, Inc•Chicago, IL

5d•Onsite

About The Position

The Program Coordinator is responsible for providing direct supervision, coaching, feedback, and evaluation to Residential Managers. This role also involves assisting the Director of Residential Services with payroll preparation and ensuring the proper maintenance of apartments and homes to meet regulatory requirements and support the lifestyle of the individuals served. The Program Coordinator plays a key role in the Person-Centered Individual Service Plan (ISP) process, including its development, planning, and implementation, and monitors resident progress towards objectives, adjusting strategies as needed. This position also involves conducting assessments, ensuring the completion of various ISP components, leading Person Centered Planning meetings, and collaborating with interdisciplinary teams. The role includes training staff, overseeing new staff orientation, acting as a liaison between families, guardians, and external agencies, and managing all pertinent information related to individuals served. Additionally, the Program Coordinator coordinates service delivery, manages case management, completes mental health assessments and reports, attends psychiatric appointments, supervises waiver authorizations, coordinates with day programs and work locations, oversees health care functions, assists with managing individual funds, manages data collection, and prepares for monitoring, surveys, and audits. The position also requires being on call after business hours for emergencies and performing other assigned duties.

Requirements

Minimum of a bachelor’s degree in a Human Services Field or a similar area from an accredited college or university.
Minimum 5 years of experience working directly with people with Developmental Disabilities.
Minimum 3 years of progressive management experience.
Must possess valid/current driver’s license.
Annual clearance of the agency background screening process.
Must demonstrate the experiences, belief, attitude and awareness that indicate cultural sensitivity to the client population served.
Must be able to partner with persons supported individually, in family, to help them mobilize resources and their inner capacity to address problems they face.
Must possess the ability to coordinate effectively with other team members, other agency resources and outside services in addressing client needs.

Responsibilities

Provides direct supervision, coaching, feedback and evaluation to Residential Managers.
Assist the Director of Residential Services with preparing payroll.
Ensures apartments and homes are maintained in proper condition to ensure compliance to regulatory requirements and support for the lifestyle of people served.
Works with the person supported and their team to develop the Person-Centered Individual Service Plan (ISP) process, planning and implementation is completed.
Ensure and monitors residents progress toward achieving objectives at least monthly and adjusts implementation strategies, accordingly, providing retraining to staff as necessary.
Completes required assessments i.e., safety plans, evacuation, voting assessments.
Ensures residential, medical, behavioral and other clinical portions of the ISP are completed for services provided or contracted by Ada S. McKinley.
Conducts Person Centered Planning meetings.
Collaborates with the interdisciplinary team (IDT) in developing and implementing various plans and meetings.
Ensures all interdisciplinary team members are invited to all meetings, including but not limited to: 30-Day Person Centered Plan (PCP) for new admissions, annual PCP review, any subsequent IDT meeting needed prior to annual PCP review, hospitalization/rehabilitation discharge planning, ADA S. McKinley discharge.
Completes implementation strategies for outcomes written by ISC within 20 days of receiving parent/guardian approved PCPs and documents implementation strategy approval attempts (3 minimum).
Providing all home staff with initial training on implementation strategies, and additional training as requested by home management. Maintains documentation of training for all direct care staff.
Develops outcomes that support quality of life and represent what is important to and for the individual served.
Ensures staff are trained in all required topics, including but not limited to First Aid, CPR, Individual Rights, Incident Management and Reporting, ISP goal documentation, and all required trainings; conducting relevant training as needed.
Oversees new staff orientation applicable to the program, site, and individual.
Acts as liaison between families, guardians, and external agencies.
Maintains all pertinent information related to the persons supported.
Coordinates service delivery and case management for services provided or contracted.
Completes Mental Health Assessment for all individuals served with primary mental health diagnoses (SLOF), including quarterly and six-month reports.
Attends all psychiatric appointments for individuals on their caseload and ensures required paperwork is complete/provided.
Supervises waiver authorizations to include identification of waiver services needed as part to the ISP process or changing needs of an individual, assures documentation of waiver services, and secures authorizations prior to expiration.
Coordinates and collaborates with day program and visits work locations.
Administrative supervision of health care functions to include coordination of medical appointments, medication administration, medication exchange and health care documentation.
Collaborates with clinicians to ensure needs to the persons supported are met and attends meetings as needed.
Assists with management of individual funds in accordance with policies and procedures.
Manages all data collection.
Completes quarterly reports and any other report that is needed based on the person-centered plan.
Providing clear and concise, step-by-step instructions for implementation by direct care staff.
Providing all home staff with initial training on implementation strategies, and additional training as requested by home management. Maintains documentation of training for all direct care staff.
Attends monthly team meetings for homes where participants on their caseload reside, as requested.
Attends all required meetings, trainings and court appearances.
On call after normal business hours to address any emergencies and/or concerns.
Prepares for internal/external monitoring, surveys and audits.
Performs other duties as assigned.