Program Coordinator

State of Iowa•Des Moines - 50321 - Polk County, IA

9d•Hybrid

About The Position

The Iowa Department of Inspections, Appeals, and Licensing (DIAL) is seeking a highly motivated, skilled, solution-oriented, and enthusiastic professional to join our regulatory department and serve as a Program Planner 3 - Iowa Professional Health Program Coordinator within our Licensing Division at our central office at 6200 Park Avenue, near Valley Junction in Des Moines, Iowa. DIAL’s mission is Achieve Compliance through Education, Regulation, and Due Process for a Safe and Healthy Iowa. Our goal is to be an effective, efficient and approachable regulatory agency. To accomplish our Mission, the individual selected for this position will become an integral part of the Monitoring bureau by ensuring compliance with board disciplinary orders in the division. DIAL is a multifaceted regulatory agency charged with protecting the health, safety, and well-being of Iowans, and is comprised of eight core operational divisions: Administrative Hearings, Building & Construction, Health & Safety, Investigations, Labor/OSHA, Licensing, Workers’ Compensation, and Administration.

Requirements

Seven years of full-time work experience in the administration or operation/execution (i.e., providing consultation and/or technical assistance to stakeholders, research and analysis, or enforcement of program guidelines/policies/procedures) of a program (i.e., the provision of a service or an administrative oversight/enforcement responsibility).
One year of full-time work experience in the administration or operation/execution (i.e., providing consultation and/or technical assistance to stakeholders, research and analysis, or enforcement of program guidelines/policies/procedures) of a program (i.e., the provision of a service or an administrative oversight/enforcement responsibility); and a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience; and a total of two years of graduate-level education and full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university course work in any field equals one year of full-time experience.
Graduation from an accredited school of law.
Current, continuous experience in the state executive branch that includes nine months of full-time work as a Program Planner 2 or twenty-seven months of full-time work as a Program Planner 1.
Proven track record of successful case management, managing complex caseloads, meeting tight deadlines, and providing guidance to team members.
Ability to gain a strong working knowledge of all relevant statutes, administrative rules, and professional standards across regulated health professions.
Unwavering commitment to professional integrity, confidentiality, and high-quality service.
Superior written and oral communication skills, including experience presenting complex case data and drafting formal legal agreements, technical reports, and noncompliance summaries.
Exceptional organizational skills with precise attention to detail in tracking compliance, documentation, and reporting.
Proven experience working effectively with diverse populations and multi-disciplinary teams in a fast-paced environment.

Responsibilities

Providing independent, consistent, and legally sound case management to ensure participant compliance with IPHP contracts while protecting public safety and supporting recovery.
Serving as lead worker, providing operational guidance to program case managers while working collaboratively with committee members, licensing boards, program attorneys, and healthcare treatment teams.
Assisting the bureau chief by performing such duties as training and instructing employees, answering questions, distributing and balancing the workload, and checking work.