Program Coordinator - WellConnect

DESC•Seattle, WA

9m•$80,227 - $90,770•Onsite

About The Position

The Program Coordinator is an integral member of DESC’s WellConnect multidisciplinary team and program leadership team, providing administrative and clinical support. WellConnect is a King County ICARE-funded modified assertive community treatment team serving Permanent Supportive Housing residents with complex needs who are underserved by traditional office-based care. The program offers community integration, systems navigation, care coordination, psychiatric medication management, peer support, housing stability services, co-occurring substance use treatment, and individual and group psychotherapy. The coordinator supports administrative duties, staff coverage, daily operations, hiring, resource procurement, and special projects. The role requires substantial data-system and tracking work, coordination with DESC support departments, and attention to compliance with applicable laws, contracts, and procedures. The coordinator models DESC’s values and participates in and provides staff training. The position is listed as an office day shift, with Saturdays and Sundays off. DESC’s clinical leaders are responsible for ensuring that their teams support clients in achieving and maintaining healthy living conditions; this can include participating in unit cleaning when needed.

Requirements

Either a bachelor’s degree and one year of relevant work experience, or equivalent training and experience, such as an associate’s degree and two years of relevant experience; professional certification in project management or a similar topic and two years of relevant experience; or four or more years of relevant work experience. Relevant experience is preferably in nonprofit, social service, or health care organizations.
Commitment to DESC’s mission and goals.
Ability to meet Washington Department of Health requirements for registration as a Registered Agency Affiliated Counselor (AAC) or any superseding credential.
Ability to drive an agency or personal vehicle for agency business; a current Washington State driver’s license and insurable driving record are required.
Experience providing administrative support and familiarity with program management systems and procedures.
Ability to exercise independent judgment and solve problems.
Ability to organize and coordinate work efficiently, prioritize workload, and work under pressure with tight timelines and changing priorities.
Strong written and verbal communication skills.
High level of discretion and confidentiality.
Ability to pass a Washington State criminal background check.
Strong computer skills, including spreadsheets, databases, and word processing, or related experience demonstrating the potential to learn new programs and skills quickly.
Ability to work independently with minimal direct supervision while managing multiple demands and interruptions.
Ability to work with internal and external stakeholders in a wide range of professional roles to accomplish responsibilities and achieve results.
Initiative and creativity in problem-solving and system development.
Careful attention to detail.
Commitment to cooperation and continuity across programs and to consideration and respect for clients.

Nice To Haves

Bachelor’s degree in social science or business management.
Experience working with adults challenged by mental illness, substance abuse, and medical needs, and/or in a crisis response setting.
Two years of administrative, office management, or project management experience.
Experience in administration or coordination in a human services, housing, or health care setting.
Experience in Permanent Supportive Housing, other housing or shelter, residential inpatient programs, or working with tenant laws and rights.

Responsibilities

Support field staff in coordinating services, troubleshooting issues, and communicating changes and expectations promptly and clearly.
Create, update, and maintain tracking sheets, resource lists, information manuals, schedules, and blank charts for daily operations.
Coordinate with the Project Manager on program evaluation related to regulatory and contract changes, workflow protocols, and service delivery; identify needed staff support, resources, and information.
Identify workflows that need to be developed to support program deliverables.
Maintain supply inventories and order program supplies.
Maintain collaborative and professional relationships with internal DESC teams and external partners.
Become familiar with clients’ histories, needs, and treatment plans to respond appropriately to information requests from staff, clients, and outside sources.
Facilitate team meetings, participate as a team member, take notes, and send follow-up emails with relevant information.
Help create and monitor complete client charts, conduct ongoing mock chart audits, and assist with audit preparation.
Develop and facilitate new-employee training and onboarding schedules; assist with training on documentation and program processes.
Support scheduling of team coverage, crisis drills, and other tasks for DISH staff.
Collect data and prepare drafts of monthly, quarterly, and as-needed reports; help program leadership create, complete, and interpret reports.
Monitor service and other program data to track performance and compliance, assess efforts, and report findings.
Support clients in achieving and maintaining healthy living conditions, which may include participating in unit cleaning when needed.
Perform other duties as assigned.