Program Coordinator, Experienced

Blue Shield of California•Long Beach, CA

7h•Hybrid

About The Position

The Program Coordinator, Experienced Quality Improvement (HEDIS) supports the Medi-Cal Quality Improvement team’s efforts to improve preventive care outcomes and increase member access to quality healthcare services throughout Los Angeles County. Reporting to the Senior Manager, Medi-Cal Quality Improvement, this role supports the planning, coordination, and execution of mobile Well Child and Mammogram Clinics at Community Resource Centers, provider sites, and community-based locations. The coordinator manages day-to-day clinic implementation, scheduling logistics, and performance tracking to support preventive care measures, including Well Child Visits and Breast Cancer Screening. This is a hybrid field worker role requiring clinic visits approximately 75% of the time. The employee must live within 50 miles of the Long Beach office. The company’s hybrid workplace model generally requires employees to work in the office two days each week.

Requirements

Bachelor’s degree, or a high school diploma/GED plus four years of additional relevant experience in lieu of a degree.
Three years of prior relevant experience.
Must live within 50 miles of the Long Beach office.
Solid understanding of project and resource management, strong business acumen, and a team-focused approach.
Intermediate proficiency with MS Office products, including Outlook, Excel, PowerPoint, Teams, and Word.
Beginner-level proficiency managing small to medium internal databases, including creating and manipulating spreadsheets and databases and using graphic software to display results.

Nice To Haves

Basic understanding of HEDIS quality measures.
Member-facing and/or community-facing experience.
Bilingual Spanish proficiency.

Responsibilities

Coordinate mobile Well Child and Mammogram Clinics across Community Resource Centers and partner locations throughout Los Angeles County.
Collaborate with the Mobile Clinic Program Manager to ensure clinic readiness and successful event execution.
Monitor clinic performance metrics, attendance reports, screening completion rates, and HEDIS-related outcomes to identify improvement opportunities.
Maintain project trackers, clinic dashboards, and databases for operational and quality improvement initiatives.
Coordinate meeting logistics, calendars, agendas, and communications for clinic planning and quality improvement activities.
Assist Quality Improvement Program Managers with strategies to improve access to preventive services and achieve departmental and organizational goals.
Identify and resolve operational barriers involving site locations, equipment needs, staffing coordination, and member engagement.
Collaborate on cross-functional planning with the Clinic Program Manager to align mobile clinic operations with Medi-Cal Quality Improvement objectives and community health priorities.
Manage multiple clinic initiatives while maintaining accuracy, attention to detail, and customer service.
Communicate with internal and external stakeholders and synthesize information from multiple sources to support decision-making and program implementation.
Monitor the provider services email box, send provider fax blasts, reconcile member incentives, and conduct quality assurance reviews of care gap reports.