Program Coordinator, AU Abroad
About The Position
Reporting to the Director of Operations, the Program Coordinator supports the advancement of American University’s Global Pledge by strengthening the systems, data, and communications that enable student participation in global experiences. The position helps manage AU Abroad’s digital and operational infrastructure, with primary responsibility for Terra Dotta, website content, data integrity, and reporting that informs recruitment, retention, and strategic planning. Through accessible, student-centered communications, coordinated operational workflows, and timely analysis, the Program Coordinator helps shape student experiences throughout the lifecycle of global programs. The role supports recruitment and engagement, promotes persistence, and contributes to retention through clear guidance, proactive outreach, and responsive operational support. Working with campus partners, the coordinator connects systems, communications, and daily operations to institutional priorities for global engagement and student success. The position is full-time, 35 hours per week, and hybrid, with a current expectation of three days per week on campus and two days remote. Occasional evening and weekend work may be required. The position is union eligible and represented by SEIU Local 500 - Provost & Enrollment Division.
Requirements
- Bachelor’s degree.
- 1–3 years of relevant experience.
- Excellent planning, project management, and facilitation skills, with strong attention to detail.
- Ability to multitask, organize, and prioritize while maintaining accuracy and quality.
- Ability to establish goals, manage assignments and competing priorities, meet deadlines, and follow through to completion.
- Excellent interpersonal, verbal, and written communication skills, including the ability to develop and sustain relationships with varied stakeholders.
- Ability to work in a fast-paced, team-oriented environment and independently.
- Solid communication and computer skills, and strong interpersonal and presentation skills.
Nice To Haves
- 2–4 years of relevant experience preferred.
- Previous experience with Terra Dotta and website maintenance strongly preferred.
- Experience with Excel Pivot charts or BI tools preferred.
Responsibilities
- Coordinate with campus partners to collect and consolidate data on student participation in global experiences.
- Analyze and distribute Global Pledge data and reports for AU Abroad leadership and university administration.
- Identify and present participation trends, gaps, and opportunities to inform recruitment, access, and retention strategies.
- Prepare and submit AU global mobility data for external reporting, including the Institute of International Education’s annual Open Doors report.
- Serve as the primary liaison between AU Abroad and the Terra Dotta vendor, managing system requests and enhancements.
- Maintain and optimize AU Abroad websites and Terra Dotta content, including FAQs, application guidance, and instructional resources.
- Guide and troubleshoot for campus partners who use Terra Dotta, and provide supporting documentation.
- Coordinate with OIT and the vendor on data synchronization between Terra Dotta and university record systems, including student account setup and maintenance.
- Assess and improve system use, apply Terra Dotta to new functions and projects, and train and support staff.
- Support daily operations for designated study abroad cycles or program areas, including updating application materials and pre- and post-decision content.
- Manage application material audits, form tracking, standard report generation, and data quality checks.
- Assist with visa administration, including preparing visa letters, coordinating batch submissions, and assembling standard materials.
- Support academic processes such as course registration preparation, add/drop tracking, transcript intake, and document verification.
- Maintain internal tracking tools, shared documentation, and workflows to support timely, accurate information exchange.
- Respond to student inquiries about global program options, eligibility, timelines, and processes.
- Provide general advising by email, during drop-ins, at information sessions, and during class visits; refer complex cases to Program Managers or Associate Directors as appropriate.
- Represent AU Abroad at recruitment and retention events, including admissions, orientation, and campus engagement activities.
- Communicate proactively with students about application completion, pre-departure readiness, and persistence in global programs.
- Draft, schedule, and distribute promotional emails, reminder campaigns, event announcements, and onboarding materials.
- Provide administrative and operational support for AU Abroad initiatives, including front-desk coverage during peak periods or staffing gaps.
- Support student advising functions as needed.
- Contribute to departmental and university-wide projects advancing global engagement, student success, and strategic priorities.
Benefits
- Competitive benefits package; specific benefit options are not listed in the posting.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
