Program Coordinator - Oncology - West Ashley Cancer Center

Roper St. Francis Healthcare•Charleston, SC

About The Position

The Program Coordinator provides overall program coordination and operational direction for assigned programs within oncology and related service lines. Responsibilities span CyberKnife, Cancer Wellness, Women’s Services, Home Care Services, and the Colorectal Cancer Program. The coordinator works with physicians, staff, leadership, referral sources, and community partners to support care coordination, program development, quality improvement, accreditation readiness, outreach, education, and program growth. For CyberKnife, the coordinator facilitates consults and patient information, performs procedure pre-certification, coordinates scheduling and care progression, follows up with physicians, supports program marketing and satisfaction surveys, and follows radiation-safety and regulatory requirements. For Cancer Wellness, the coordinator facilitates communication and access among patients and care providers, arranges consults and support services, coordinates wellness offerings, supports outreach events, and helps leadership meet patient-centered care standards. For Women’s Services, the coordinator supports quality improvement, data collection and reporting, budget development and monitoring, community education, safety and human resources activities, strategic planning, marketing, and new business initiatives. For Home Care Services, the coordinator helps identify and develop programs and services, prepares and implements program materials and policies, and coordinates teammate orientation, education, competencies, and preceptor programs. For the Colorectal Cancer Program, the coordinator supports NAPRC accreditation readiness, multidisciplinary rectal cancer conferences, care pathways, and coordination of care from diagnosis through follow-up. The role monitors quality, access, patient experience, and treatment timeliness, supports improvement initiatives, and develops referral relationships and pathways. The position requires a bachelor’s degree in a health-related field and at least three years of healthcare-setting experience. A current South Carolina professional license is required when applicable to the employee’s discipline. The role may involve direct or indirect patient care and requires knowledge of care appropriate to the ages of patients served. Work may include frequent standing, walking, bending, crouching, stooping, patient lifting or moving, and exposure to healthcare-related hazards. Call and weekend or holiday work may be required based on departmental needs.

Requirements

B.A. or B.S. in a health-related field.
At least three years of experience in a healthcare setting.
If the employee’s professional discipline requires licensure, maintain a current South Carolina license commensurate with that discipline; licensure is not required for non-licensed disciplines.
For Cancer Wellness Program responsibilities: experience in a physician practice, hospital, or other health system setting involving direct patient contact.
For Home Care Services responsibilities: five years of experience as a Registered Nurse or physical therapist in home health or hospice.
Ability to coordinate care across multiple inpatient and outpatient areas of a hospital.
Ability to build consultative relationships and work collaboratively to develop partnerships.
Comfort working with physicians.
Ability to lead and inspire work teams while being results-oriented.
Excellent interpersonal and communication skills.
Ability to provide care appropriate to the age of patients served, understand lifespan growth and development, assess patient-status data, and identify age-specific care needs in accordance with departmental policies and procedures.
Ability to meet the described physical requirements, including frequent standing, walking, bending, crouching, stooping, patient lifting or moving, and intermittent handling of items up to 30 pounds.
Ability to work under stressful conditions, meet deadlines, and accommodate irregular hours; call and weekend or holiday work may be required based on departmental needs.

Nice To Haves

Program management experience.
Experience related to the program population.
For Cancer Wellness Program responsibilities: experience involving cancer patients and care coordination.
For Home Care Services responsibilities: experience in program development, staff education, and/or supervision.

Responsibilities

Coordinate CyberKnife care with physicians and teams across surgery, neurology, oncology, radiology, and nursing.
Receive consults and patient information, perform CyberKnife procedure pre-certification, coordinate scheduling and care planning, and follow up with physicians involved in cases.
Support CyberKnife program marketing and develop and implement patient and physician satisfaction surveys.
Follow hospital, departmental, radiation-protection, safety, DHEC, TJC, and other applicable requirements; complete mandatory annual in-services.
Support Radiation Oncology team projects, goals, and team needs.
Serve as a contact for referring physicians and a communication and access link between Cancer Wellness patients and care providers.
Facilitate consults and support-service appointments, including with social workers, dietitians, and physicians.
Coordinate Cancer Wellness offerings, including support groups, classes, and services such as yoga, tai chi, and massage therapy.
Help plan and staff outreach, prevention, screening, philanthropic, and sponsorship events.
Assist cancer center leadership in meeting Commission on Cancer patient-centered care standards related to navigation, nutrition, psychosocial assessment, and survivorship.
Collaborate with physicians and nursing leadership on Women’s Services quality improvement, data collection, analysis, reporting, and evidence-based practices.
Develop and implement annual education, departmental operating, and capital budgets; monitor budgets monthly and support program financial planning.
Coordinate community education classes, including instructors, schedules, rooms, materials, and dietary needs; ensure educational quality and evaluate class outcomes and satisfaction.
Evaluate existing community programs, develop new programs as needed, collaborate across service lines, and serve on local and state health and wellness committees.
Maintain safe work conditions and promote adherence to infection control, life and fire safety, and regulatory standards.
Interview, select, assess, educate, train, and support staff; manage performance, provide feedback, encourage professional development, review job descriptions, and address employee relations and complaints.
Support Women’s Services marketing and service-line growth, coordinate events and promotions, serve as a liaison to Marketing, and coordinate new business initiatives.
Identify and develop Home Care Services programs and services aligned with the service line’s mission and strategic goals.
Research, develop, train, and implement materials, education, and policies and procedures for new Home Care Services programs.
Coordinate teammate orientation, education, competencies, and preceptor programs.
Coordinate development, implementation, documentation, quality metrics, and continuous improvement for Colorectal/Rectal Cancer Program NAPRC accreditation readiness.
Coordinate multidisciplinary rectal cancer conferences, including prospective case review, meeting processes, documentation, follow-up, and tracking of program elements.
Facilitate collaboration among colorectal surgery, medical oncology, radiation oncology, radiology, pathology, navigation, and other disciplines.
Coordinate colorectal cancer care pathways and patient progression from diagnosis through treatment and follow-up, supporting access, timely treatment, and standardized care.
Monitor colorectal program quality, accreditation, access, patient experience, and treatment timeliness, and partner with physicians and oncology leadership on improvement initiatives.
Support colorectal program growth and referral development through relationships with gastroenterology practices, referring physicians, and community providers, and improved referral pathways and patient retention.
Perform other related duties as assigned or requested.