Program Coordinator - Oncology - West Ashley Cancer Center

Roper St. Francis Healthcare • Charleston, SC

3d

About The Position

The Program Coordinator provides overall program coordination and operational direction for assigned programs within the oncology department. The role coordinates multidisciplinary care, supports program operations and development, monitors quality and accreditation activities, and collaborates with physicians, staff, leadership, marketing, and community partners. Program assignments described include CyberKnife, Cancer Wellness, Women’s Services, Home Care Services, and the Colorectal Cancer Program.

Responsibilities vary by program and may include coordinating patient referrals, scheduling, care pathways, follow-up, education, outreach, quality improvement, budgets, staff training, and regulatory readiness. For the Colorectal Cancer Program, the coordinator supports NAPRC accreditation readiness, multidisciplinary rectal cancer conferences, care pathways, performance monitoring, improvement initiatives, and referral development.

The position requires a bachelor’s degree in a health-related field and at least three years of experience in a healthcare setting. Additional qualifications depend on program assignment. The work involves direct or indirect patient care and may include frequent standing, walking, bending, crouching, stooping, patient lifting or moving, and exposure to healthcare-related hazards. Weekend, holiday, call, or irregular-hour work may be required based on departmental needs.

Requirements

• Bachelor of Arts or Bachelor of Science degree in a health-related field.
• At least three years of experience in a healthcare setting.
• For individuals whose professional discipline requires licensure, maintain a current South Carolina license appropriate to that discipline.
• For Cancer Wellness Program assignments, experience in a physician practice, hospital, or other health system setting involving direct patient contact.
• For Home Care Services assignments, five years of experience as a Registered Nurse or physical therapist in home health or hospice.
• Ability to coordinate care across multiple inpatient and outpatient areas of a hospital.
• Ability to build consultative relationships and successful partnerships.
• Ability to work collaboratively across settings and disciplines.
• Comfort working with physicians.
• Ability to lead and inspire work teams and achieve results.
• Excellent interpersonal and communication skills.
• Ability to perform the stated physical duties and work in a healthcare environment, including possible exposure to blood, body fluids, infectious materials, communicable diseases, and ionizing radiation.
• May be required to take call and/or work weekends or holidays based on departmental needs.

Nice To Haves

• Program management experience.
• Experience related to the program population.
• For Cancer Wellness Program assignments, experience involving cancer patients and care coordination.
• For Home Care Services assignments, experience in program development, staff education, and/or supervision.

Responsibilities

• Coordinate the assigned program and provide operational direction.
• Collaborate with physicians and multidisciplinary teams to coordinate patient care and develop or implement care pathways.
• Receive consults and patient information, facilitate referrals, coordinate scheduling and planning, and support continuity of care and follow-up.
• Coordinate CyberKnife consultations and patient information, including pre-certification of procedures.
• Support program marketing, patient and physician satisfaction surveys, outreach, and referral development.
• Coordinate Cancer Wellness offerings, including support groups, classes, and services such as yoga, tai chi, and massage therapy.
• Facilitate appointments for consultations and support services, including social work, nutrition, and physician services.
• Support outreach efforts, community education, prevention and screening activities, and events.
• Help cancer center leadership meet applicable Commission on Cancer patient-centered care standards, including navigation, nutrition, psychosocial assessment, and survivorship requirements.
• Support quality improvement activities, including data collection, analysis, reporting, evidence-based practices, and identification of improvement opportunities.
• Develop and monitor annual education, departmental operating, and capital budgets where applicable.
• Coordinate community education classes, instructors, schedules, facilities, materials, dietary needs, and class evaluations; assess and develop community programs.
• Promote safe work practices and compliance with infection control, life and fire safety, and regulatory standards; educate employees about applicable standards.
• Interview, select, train, evaluate, and support staff; provide performance feedback, encourage professional development, review job descriptions, and address employee relations matters where applicable.
• Coordinate service-line projects, special events, promotions, marketing materials, and new business initiatives.
• Identify and develop new Home Care Services programs, pathways, and services aligned with service-line goals.
• Research, develop, train, and implement materials, education, and policies or procedures for new Home Care Services programs.
• Coordinate teammate orientation, education, competencies, and preceptor programs.
• Coordinate the development, implementation, and ongoing NAPRC accreditation readiness of the Colorectal/Rectal Cancer Program, including documentation, quality metrics, and continuous improvement activities.
• Coordinate multidisciplinary rectal cancer conferences, including prospective case review, meeting processes, documentation, follow-up, and tracking of required program elements.
• Coordinate multidisciplinary colorectal cancer care and facilitate collaboration among involved clinical disciplines.
• Coordinate colorectal cancer pathways and patient progression from diagnosis through treatment and follow-up, supporting timely access and standardized care.
• Monitor colorectal program quality, accreditation, access, patient experience, and treatment-timeliness outcomes and partner with physicians and oncology leadership on improvement initiatives.
• Strengthen relationships with gastroenterology practices, referring physicians, and community providers and improve colorectal cancer referral pathways, outreach, and patient retention.
• Perform other related duties as assigned or requested.

Benefits

• Competitive pay, incentives, and referral bonuses.
• 403(b) with employer contributions when eligible.
• Medical, dental, vision, and prescription coverage.
• Health savings account and flexible spending account options.
• Life insurance and mental health resources.
• Employee discounts.
• Paid time off.
• Parental and FMLA leave.
• Short- and long-term disability.
• Tuition assistance.
• Professional development and continuing education support.

What This Job Offers

• Job Type: Full-time