Program Coordinator

Mental Health Association - Western MA•Chicopee, MA

19h•$55,000 - $57,000•Onsite

About The Position

The Program Coordinator oversees two residential homes serving survivors of acquired brain injury or other major life-changing events. They ensure high-quality care, promote a positive program culture, and supervise Site Managers and Direct Support Specialists. Working closely with nursing and clinical staff, the Coordinator ensures compliance with federal, state, and organizational policies. New Way is MHA’s residential and community-based program supporting individuals with acquired brain injuries (ABI) from trauma, stroke, or serious illness. Our team helps participants overcome physical, emotional, and cognitive challenges, build skills, and gain independence through personalized care, meaningful daily routines, and supportive homes in welcoming neighborhoods. With 24/7 support, nursing, clinical, and therapeutic services, we help participants reconnect with their communities, regain confidence, and live life to the fullest.

Requirements

Valid driver’s license, reliable vehicle, sufficient auto insurance, and acceptable driving record.
3–5 years of professional experience with at least 2 years in a supervisory role (or equivalent experience).
Ability to work independently, manage priorities, lead a team, and adapt to participant needs.
Strong oral, written, organizational, and computer skills.
Excellent interpersonal skills with patience, compassion, and cultural sensitivity.
Must maintain certifications in CPR and First Aid.
Current Medication Administration Program (MAP) certification required.

Nice To Haves

Bachelor’s degree in related field preferred.
Experience working with brain injury survivors or individuals requiring physical care strongly preferred.

Responsibilities

Oversee Site Managers and staff to ensure exceptional care delivery, adequate staffing ratios, program schedules, and timely completion of program deadlines through supervision and training.
Support hiring, onboarding, training, performance management, and disciplinary actions in coordination with the Senior Director and Vice President.
Remove barriers and problem-solve operational issues that delay or disrupt services to ensure continuity of care.
Collaborate on Individual Service Plan (ISP) development, monitor implementation, and manage transitions from skilled nursing facilities, including Transitional Assistance Plans.
Maintain licensing and regulatory compliance through audits, systems management, staff education, and adherence to MHA policies and procedures.
Serve as a liaison between departments, DDS Service Coordinators, external vendors, state agencies, and families/guardians, ensuring clear communication, reporting, and referrals.
Participate in the divisional on-call system by maintaining 100% communication coverage for assigned clusters and submitting weekly on-call reports to ensure program safety.
Foster a collaborative, respectful, and safe team environment focused on participant needs, workplace safety, and reporting hazards or incidents as required.