Program Coordinator – Student Affairs

Clark College•Vancouver, WA

1d•Onsite

About The Position

Clark College is hiring a full-time, overtime-eligible, classified Program Coordinator in the Entry Services unit of Student Affairs. This is a 100% in-person role split between the Welcome Center (Monday through Wednesday) and the One-Stop Desk (Thursday and Friday), with possible coverage at Clark satellite campuses as needed. The position provides real-time support to students and community members through in-person, phone, email, and virtual service, and offers entry-level assistance across Student Affairs departments. The role requires inclusive, professional customer service, sound judgment, reliability, attention to detail, and the ability to work independently and effectively with diverse populations. The coordinator supports students with admissions and enrollment steps, appointments, department referrals, and access to virtual assistance. The position also supports Entry Services communications and outreach, maintains student interaction records in a CRM, and helps with records processing, website and social media content, event coordination, and basic budget and supply tasks. The employee must maintain confidentiality, follow FERPA, and keep current on campus policies, procedures, contacts, and resources. The initial appointment includes a six-month probationary period. The position is represented by the Washington Public Employees Association. A criminal-record and sexual-misconduct background check is conducted before hire. The stated salary range is $3,738–$4,980 per month, with placement based on qualifications and experience; successful candidates typically start at the beginning of the range and receive scheduled salary increments. Benefits include vacation and sick leave, medical, dental, life and long-term disability insurance, retirement, and a tuition waiver. The college also describes campus dining and bookstore options, an early childhood education care program subject to registration and availability, gym and recreation facilities available for membership, wellness events, and professional development opportunities.

Requirements

Associate degree and one year of office-related work experience, or three years of office-related work experience.
One year of customer service experience.
Experience with Microsoft Office Suite, including Outlook, Excel, and Teams, as well as Watermark and Zoom.
Ability to identify issues and offer alternative solutions; interpret policies, procedures, and regulations and communicate them effectively.
Ability to listen, process information, ask appropriate questions, and acknowledge differences in communication styles.
Ability to work independently with limited supervision and complete duties in a timely manner.
Ability to maintain confidentiality and comply with FERPA.
Ability to understand and carry out oral and written instructions while multitasking effectively.
Reliability, strong work ethic, accountability, and consistent attendance.
Ability to lift objects weighing up to 25 pounds.
Ability to work well with people of varied ages and academically, culturally, and socioeconomically diverse backgrounds.

Responsibilities

Staff the physical One-Stop Desk in Gaiser Hall and provide customer service through in-person, phone, email, and virtual channels as needed.
Welcome students, visitors, and community members to campus in a professional and inclusive manner.
Provide entry-level support across Student Affairs departments, assess inquiries, and make accurate warm referrals.
Help students log into Zoom rooms for department-specific assistance.
Help students schedule and check in for appointments, and notify relevant departments when students arrive.
Support students through admissions and enrollment, including application and next steps.
Support Entry Services with admissions-related communications and follow-up.
Create, monitor, and document One-Stop traffic data, including service volume, referrals, and inquiry types.
Assist with and respond to shared Student Affairs email inboxes.
Support Student Affairs records management and paperwork intake and distribution.
Assist with departmental social media content development, updates, and coordination.
Maintain accurate, current, and accessible departmental website content.
Support Student Recruitment and Outreach, coordinate on-campus recruitment events, and represent Entry Services at campus events and activities.
Use ctcLink Financial Self-Service and 25Live to support scheduling, purchasing, and logistics for recruitment and new-student engagement activities.
Support basic budget and supply management, including monitoring supplies, ordering supplies, and submitting basic purchasing requisitions through ctcLink.
Maintain current knowledge of campus structure, policies, procedures, and contacts, and identify and propose improvements to resource information.
Use a CRM to document interactions, enter prospective students, track inquiries and follow-up, support outreach campaigns, and maintain data integrity and timely updates.
Provide service coverage at Clark satellite campuses as needed.
Perform related duties as required.

Benefits

Vacation and sick leave
Medical insurance
Dental insurance
Life insurance
Long-term disability insurance
Retirement
Tuition waiver
On-campus early childhood education care program, subject to registration and availability
Gym and recreation facilities available for membership
Wellness workshops and events
Professional development opportunities