Assistant, Student Affairs

Austin Community College•City of White Plains, NY

3d•$47,840 - $51,189

About The Position

Provides customer service assistance to current and prospective students and clerical support for a student services area. The role helps students navigate services and processes, responds to inquiries, coordinates appointments and service check-ins, maintains student records and information, and supports workshops, orientations, and student services programs. The position may serve in different student services areas and may oversee hourly employees or work-study students.

Requirements

One year of related work experience.
Associate degree; four years of related work experience may substitute for this education requirement. Applicants using this substitution must have additional related work experience to meet the required experience level.
Knowledge of college admissions requirements, programs, and courses.
Knowledge of customer service techniques and practices.
Ability to maintain an established work schedule.
Effective interpersonal and communication skills.
Organizational and planning skills.
Ability to perform clerical tasks.
Ability to maintain confidentiality of work-related information and materials.
Ability to establish and maintain effective working relationships.
Ability to work effectively with a multicultural student, staff, and community population.
Ability to use spreadsheet, word-processing, database, and presentation software.

Nice To Haves

May use social media, desktop publishing tools, and webpage-update tools.

Responsibilities

Assist current and prospective students with information about student services processes, including admissions, enrollment, financial aid, assessment, and learning labs.
Respond to questions and inquiries in person, by telephone, and by email.
Schedule appointments and assist with check-in and check-out for assessments, learning labs, new student orientations, and other services with advisors, counselors, and staff.
Monitor and screen student records for status information, including holds, academic standing, and course-load limits.
Gather and enter data and maintain and update the student information database.
Prepare and publicize workshops and orientations, and schedule students to attend them.
Maintain bulletin boards, brochure racks, and other information areas with transfer guides, career information, enrollment literature, and assessment study guides.
Provide clerical support for programs and functions such as college outreach and recruitment, advising, counseling, assessment, and learning labs.
Serve in different student services areas and apply area-specific rules, government regulations, and documentation requirements, such as those related to veteran affairs, assessment, or special populations.
May oversee hourly employees or work-study students.
May monitor and screen student lab equipment and student room checkouts, maintaining tracking systems and logs.