Program Coordinator (46813)

Golden Gate University•San Francisco, CA

6d•Hybrid

About The Position

The Program Coordinator provides timely, high-level administrative and academic support to GGU Worldwide’s Deans and Faculty Directors. This position is responsible for supporting the day-to-day administrative and coordinative operations of various international partner programs, requiring strong attention to detail, excellent interpersonal skills, cross-cultural communication, technical and AI skills, a commitment to student-centered service, academic quality assurance, and accreditor compliance. The role demands the ability to multi-task and adapt to varied responsibilities and time zones across GGU Worldwide programs, stakeholders, platforms, and geographies. The Program Coordinator provides dedicated administrative and logistical support to GGU Worldwide’s partnerships.

Requirements

Bachelor's degree
High level of proficiency with modern office practices, procedures, equipment, and software, including Microsoft Office Suite, Zoom, MS Teams and other office technology.
Ability to work on-site at the San Francisco, California campus.
Ability to work off-site activities including but not limited to immersions, study tours, community events.
Strong interpersonal and bilingual skills with the ability to maintain positive and professional relationships with students, faculty, staff, and partners.
Ability to work in a multicultural, diverse, and inclusive environment.
Excellent interpersonal, administrative, communication, and organizational skills.
Outstanding command of the English language in written and verbal forms.
Ability to effectively interpret, organize, and present information and ideas in writing.
Excellent project management skills, including ability to simultaneously manage several projects and activities, as well as use AI tools.
Work effectively both as a leader and as a team member to support departmental goals, providing assistance across programs while consistently prioritizing the best interests of students and graduates.

Nice To Haves

Master’s degree a plus
Two to five years’ experience in academic program support role or similar is preferred.
English and other languages is preferred but not required.
Curriculog, Salesforce, Colleague, and Smartsheet are preferred but not required.
Familiarity with CRM and learning management systems

Responsibilities

Work collaboratively as part of the GGU Worldwide administrative team to deliver timely, quality, and focused care and support to students, faculty, staff, and partners.
Assist Faculty Directors with course scheduling, syllabi management, instructor selection, student evaluations, timesheet tracking, record keeping, and other academic operations.
Support Faculty Directors with pre-admission, enrollment, verification, course enrollment, attendance monitoring, student standards status, WASC reports, translation/interpretation, and academic quality initiatives and etc.
Use platforms such as Curriculog to support curriculum changes and Smartsheet to manage course schedules.
Serve as the point of contact for partner adjunct faculty onboarding, support, and coordination.
Assist Dean and Associate Dean with special projects and doctoral programs.
Assure GGU Worldwide courses and programs in the GGU Catalog, all websites, and social media pages, and marketing materials are up to date.
Course schedule planning, coordination, confirmation, and oversight.
Help Faculty Director and Deans monitor faculty-student course engagement.
Coordinate with other university departments, including Student accounts, Division of Student Success, facilities, schools, among others.
Assist deans, faculty directors and faculty on outreach, partner relations, and students’ associations.
Schedule and coordinate appointments and meetings; utilize strong judgment in managing priorities of requests and escalating as necessary for resolution and/or prioritization.
Prepare documents, reports, agendas, presentations, and related materials.
Assist with on campus and off campus events, orientations, immersions, commencement, and other activities.
Other duties as assigned.