Program Coordinator - GTA

Up With Women • Toronto, ON

8d • Hybrid

About The Position

Up With Women / Exponenti’elles (UWW/EXP) is a national charity dedicated to helping women and gender diverse individuals experiencing low income build a sustainable pathway out of poverty and realize their full potential. Currently serving in 5 provinces (British Columbia, Alberta, Ontario, Quebec and Nova Scotia) and growing, UWW/EXP is committed to serving our clients in the official language of their choice, anywhere within our service areas. We are a team of passionate, innovative professionals, many with lived experience of the intersecting issues of poverty. We are flexible, pro-parent, pro-mental health, and pro-human. Together, we take pride in cultivating a thriving and enjoyable workplace that values diversity, equity, and inclusion.

Requirements

• Experience working with a diverse clientele, including individuals who have experienced poverty, housing or employment instability, trauma, domestic violence, mental health and addiction issues, or disabilities.
• Demonstrated capacity to manage change effectively in a dynamic and growing organization (i.e., assuming additional or changes in work responsibilities as needed, based on the needs of the organization)
• Understanding and commitment to concepts and issues related to diversity, equity, inclusion, and anti-oppression, especially as they apply to women and individuals of diverse gender identities living in poverty.
• Excellent skills in navigating and developing relationships within the community services sector to provide resources to our clients based on their needs.
• Excellent oral and written communication skills, with the ability to effectively convey and present information to all stakeholders.
• Strong project management skills and proven ability to work on multiple projects simultaneously.
• Demonstrated ability to take initiative and work independently as well as part of a team while maintaining good communication with colleagues.
• Strong interpersonal, organizational, and administrative skills, with great attention to detail.
• Excellent computer skills with proficiency in word processing, presentation, email, and calendar software, search engines, and web-based platforms.
• Respect for privacy and the ability to exercise tact and discretion.
• Proficiency in English, both written and spoken

Nice To Haves

• Experience in client intake
• Proficiency in French, both written and spoken

Responsibilities

• Establish and manage relationships with clients, community partners, volunteers, and other stakeholders as needed.
• Execute key program activities, including client outreach and recruitment as needed, intake, onboarding, regular follow-ups, and support.
• Participate in program events, job fairs, and other activities as needed.
• Plan, organize, and co-facilitate regular group sessions with clients as required.
• Support the planning, organization, and recruitment of facilitators for client workshops.
• Monitor the implementation of program processes and policies to deliver high-quality services and ensure continuous quality improvement.
• Create and update client files and program documents and presentations, filing them in accordance with organizational policies and procedures.
• Facilitate positive relationships within the program team, with other departments, and with stakeholders at large.
• Continuously assess the program's effectiveness and make recommendations for improvement. Implement necessary changes based on evaluation findings.
• Other duties may be assigned as needed.

Benefits

• Health Plan (Paramedical and Dental)
• Health Spending Account
• group insurance (Life, Dependent Life, AD&D)
• Peace of Mind plan (i.e. prescription drugs, accidental dental, hospital care, etc.)
• birthday off
• internal psycho-social resources
• access to one on one coaching as available
• a positive and innovative office culture grounded in our core values of humanity, integrity, humor and purpose.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed