Program Coordinator

WellSky

4d•Onsite

About The Position

The Program Coordinator is responsible for coordinating and supporting WellSky's Authorization Management program. This role serves as a central point of contact between hospital clients, payers, physicians, and clinical reviewers to ensure authorization requests are processed accurately, efficiently, and within established timelines. The ideal candidate is highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced healthcare environment while delivering exceptional customer service.

Requirements

Bachelor's degree or equivalent work experience
0-2 years of relevant work experience
Must work in accordance with applicable security policies and procedures to safeguard company and client information
Must be able to sit and view a computer screen for extended periods of time

Nice To Haves

Experience in a healthcare or healthcare operations environment
LPN, Medical Assistant (MA), or other clinical licensure/certification preferred
Knowledge of medical terminology
Strong written and verbal communication skills
Strong organizational and time management skills
Working knowledge of Microsoft Office products
Customer service experience

Responsibilities

Coordinate authorization requests from intake through final payer determination
Assign cases to clinical reviewers and monitor progress through completion
Submit authorization requests and supporting documentation to payers
Answer inbound calls and provide front-line support for the team
Maintain accurate records and ensure all information is documented appropriately
Support process improvement initiatives and perform other duties as assigned