Program Coordinator

COLORADO HEALTH NETWORK INC • Colorado Springs, CO

7d • $21 - $22 • Onsite

About The Position

The Program Coordinator is the first representation and impression of our organization. The position requires a friendly professional attitude and appearance. The Program Coordinator is responsible for providing and/or coordinating the day-to-day operations of the agency reception desk/front office and assisting with other programs under the supervision of the Associate Director of Administration. The Program Coordinator provides support to the SCHN team members, clients and volunteers to advance our mission to equitably meet the evolving needs of people affected by HIV and other health conditions through prevention, care and advocacy. Main functions include communication, operational, administrative, and programmatic support.

Requirements

• Minimum of 1-2 year previous work or relevant experience required in a similar capacity; preferably in a non-profit setting; training in cultural competency.
• Must be comfortable with community outreach and coordination with external stakeholders; a positive attitude and an outgoing personality.
• Must be able to work in a diverse setting with diverse populations, including people representative of all gender identities, races, and ethnicities, members of the LGBTQ+ community, people who are insecurely housed or homeless, people who use illicit drugs, and people who participate in commercial and/or survival sex work.
• Must be able to drive and operate a motor vehicle on behalf of CHN business on an as needed basis.
• Must have current and valid Colorado driver’s license; must be able to pass driving record check per CHN insurance requirements.
• Must be able to be insured by CHN driving and liability insurance companies.
• Must have current and valid automobile insurance for own vehicle and provide proof of insurance as requested.
• The position is required to successfully complete the ServSafe Food Handler Course and Exam
• Experience working with basic office and database computer programs, including familiarity with Microsoft Outlook, Word, Excel, Access, and the internet.
• Knowledge of HIV and related issues.
• Willingness and ability to work with diverse populations - persons living with HIV, the LGBTQ+ community, persons of various ethnic backgrounds, disenfranchised communities.
• Excellent Customer Service skills for clients and relationship with management including excellent communication skills.
• Highly organized and detail oriented.
• Must demonstrate accuracy, efficiency and excellent organizational skills.
• Must demonstrate effectiveness in the following areas: customer service; task management; teamwork; time management; and communication with clients, teams, managers, and company consultants.
• Works with standard office equipment including computer work station, printers, copiers, scanners and fax machine.
• Works with word processing software, spreadsheet applications, and presentation software.
• Communicates with clients and vendors using the telephone, e-mail, the Internet, and fax.
• Works in a professional office environment.
• Requires clear speaking ability and strong writing skills, and the ability to sit and use a telephone for extended periods.
• Requires ability to view a computer screen (near acuity).
• Requires fingering agility for keyboarding and using a telephone and other office equipment.
• Experience with social media, fundraising, contact management or other database software preferred.

Nice To Haves

• Bilingual abilities strongly preferred.
• Bachelor’s degree or previous professional experience preferred.
• Candidates who are actively pursuing more education or have hopes to pursue additional education are encouraged to apply.

Responsibilities

• Manages the front office and reception desk during normal operational hours.
• Serve as the agency’s first point of contact both in person and on the phone, providing excellent customer service to all visitors, clients and callers, while ensuring that all client, in-person, and caller inquiries are routed appropriately in a timely manner.
• Maintain an inventory of office and program supplies.
• Mange ordering, shipping and receiving of office/program products.
• Remit related documentation and receipts in a timely manner to the appropriate individual/office.
• Ensure measures, protocol and equipment of the office emergency and safety plans are up to date and maintained.
• Assist the ADA and SCHN program staff with distribution and receipt of necessary paperwork.
• Assist the Facilities manager, the ADA and staff members with building related matters.
• Enforce standards associated with confidentiality. This position is called to help support the maintenance of confidentiality/privacy of all SCHN clients.
• Maintain the overall professional health care and welcoming appearance of the reception area and copy room: manage publications and materials, remove trash, and maintain cleanliness of both areas.
• Prepare monthly/quarterly/year end reports and other duties as assigned.
• May be called upon to assist with special projects and assume responsibility for the development, administration, and promotion of specific projects, as required and assigned.
• Provide in-person support to Access Point on designated days.
• Serve as an administrator of the Food Pantry
• Monitor and maintain the Food Pantry inventory – place and monitor orders through appropriate vendors
• Monitor the Food Pantry equipment and products to ensure food safety protocols are maintained
• Update Food Pantry and Access Point activities in Helix software, produce monthly reports of activity and expenditures
• Staff the Food Pantry on designated days as needed
• Manage and schedule volunteer support of the Food Pantry and Front Desk
• Manage the issuing and tracking of transportation assistance
• Support individuals with requests for care paperwork and forward to appropriate person(s).
• Monitor and coordinate community resource materials for phone and paper distribution.
• Provide assistance and support, as needed to the other regional offices.
• Provide assistance and support to the Client Services, Health Access, Housing, Prevention, Behavioral Health and clinic team members as requested. This may include a variety of tasks such as input, paper and electronic files, reports, and other activities.
• Other duties may be assigned.

Benefits

• Health, Dental, Vision, Life, Short- and Long-Term Disability Insurance, and an Employee Assistance Program (EAP)
• Employee only share of health insurance premium is 100% paid for by CHN
• Generous leave policy (at the end of one year full time employee accrue 3 weeks of PTO), 13 paid holidays, up to 2 floating holidays, and 1 day of wellness time (all time off benefits for part time employees are prorated based on the number of hours scheduled per week).
• 403(b) plan with employer matching $1 for $1 up to 3% and $0.50 on the $1 for 4 and 5%
• Tuition reimbursement and access to ongoing learning opportunities
• Flexible Spending Accounts (FSA), Health Spending Account (HSA), Voluntary
• Eligible for Federal Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED