Program Coordinator, Health Care Assistant Program

Langara College • Redmond, WA

4d • CA$42 - CA$61 • Hybrid

About The Position

The Program Coordinator is responsible for designing, developing, organizing, promoting, implementing, and evaluating one or more programs within Langara College Continuing Studies. The role identifies student learning needs, analyzes market trends, consults internal and external experts, recruits and selects instructors and other program personnel, and maintains course and instructor data in the College's systems. The Coordinator manages program schedules and enrolment, supports course delivery, and is accountable for cost recovery, revenue generation, and compliance with approved operational procedures and guidelines.

The position oversees program development and operations, instructor recruitment and supervision, student and public information, budget preparation and monitoring, research into relevant educational and industry developments, and representation of the College at meetings and events. It also maintains program records, prepares reports and statistics, and performs other duties or projects as required.

Requirements

• Current, unrestricted full registration with the BC College of Nurses and Midwives (BCCNM) as an LPN, RN, or RPN.
• Demonstrated ability to teach adult learners, evidenced by completion of a Provincial Instructor Diploma (PID) or equivalent, or previous teaching experience with satisfactory references and positive teaching or student evaluations.
• At least two years of full-time Canadian nursing experience, defined as 1,400 hours per year.
• Knowledge of the Canadian health care system and interdisciplinary team roles.
• Experience working with older adults with complex health needs.
• Experience or orientation in home support, assisted living, or multi-level/complex care settings.
• Completion of Indigenous cultural safety and humility training, such as San’yas Indigenous Cultural Safety Training or equivalent.
• Completion of the Health Care Assistant Practice in BC course through LearningHub.
• Four years of work experience related to program and/or project coordination, plus three years of experience related specifically to the content area; an equivalent combination of education and experience may be considered.
• Proficiency in computer skills, including advanced word processing, spreadsheet, and database management.
• Proficiency in web and print publishing software.
• Knowledge of program and course development, scheduling, market characteristics, supervision, and evaluation practices.
• Sound knowledge of contemporary adult education principles.
• Strong verbal and written communication skills.
• Ability to lead in a dynamic, market-driven environment and direct a team toward organizational goals, including supervision, training, and discipline.
• Ability to develop and implement strategies, policies, and procedures.
• Ability to interpret and apply College, government, agency, and departmental policies, procedures, and guidelines.
• Strong analytical skills and ability to monitor a budget.
• Strong interpersonal, organizational, and problem-solving skills.
• Event management, planning, and organizational skills.
• Ability to work independently and as a team member.
• Ability to demonstrate initiative and responsibility.
• Tact and discretion in handling complex requests, complaints, and interactions with the public.
• Ability to communicate effectively with people who have limited English language proficiency.

Nice To Haves

• Previous instructor experience in health or human services education.
• Post-secondary education in health, human services, or adult education.
• A bachelor’s degree in Adult Education or an appropriate discipline from an accredited university, or equivalent.
• Specialized training in the area of the program for which the position is responsible.

Responsibilities

• Coordinate, develop, design, promote, implement, and evaluate programs and courses in Continuing Studies in consultation with internal management, community members, and advisory committees.
• Contribute to the operational direction of program areas, including identifying target markets and developing marketing plans.
• Prepare program and course proposals based on market trends, and adapt to changing priorities and deadlines.
• Assist instructors with learning outcomes, curriculum, delivery methods, teaching strategies, and evaluation.
• Prepare course descriptions and instructor data for program databases and catalogues.
• Create program and class schedules and arrange instructional resources.
• Monitor enrolment and revise course offerings, class sizes, or cancellations as needed.
• Negotiate instructor and tuition fees and establish minimum class sizes based on costing guidelines.
• Assist with promotional materials and advertising plans.
• Analyze enrolment reports, student feedback, evaluations, and financial viability to recommend course continuation, expansion, deletion, or revision.
• Review curricula and make changes with appropriate College personnel to maintain educational quality.
• Respond to student complaints and provide refunds or free courses when appropriate; refer exceptional matters to Continuing Studies leadership.
• Recruit, screen, interview, and recommend instructors and other program personnel for appointment.
• Supervise and direct Continuing Studies instructors and other personnel; provide orientation, training, evaluation, and guidance.
• Provide accurate information to students, staff, and the public about programs, admission requirements, registration, graduation, and student services.
• Advise students about educational and employment opportunities and respond to enquiries about program participation and industry career prospects.
• Help develop and implement marketing and communications strategies for assigned programs and courses.
• Prepare revenue and expenditure projections and submit them to Continuing Studies leadership for approval.
• Monitor operating budgets to maximize revenue and minimize expenses, including setting tuition rates and negotiating costs for instructors, equipment, supplies, and rent.
• Research adult learning needs, content-area developments, labour market information, employment projections, consumer attitudes, market segments, and marketing strategies.
• Consult external content experts, industry leaders, practitioners, internal sources, College departments, and community organizations.
• Attend professional development training, workshops, seminars, and conferences, and read relevant professional literature.
• Represent the College and Continuing Studies on committees and at meetings, presentations, and promotional activities.
• Act as a resource for Program Advisory Committees and help recruit community and industry volunteers to serve on them.
• Assist with events such as graduation ceremonies, information sessions, job fairs, and Continuing Studies workshops.
• Maintain course and program files, including course outlines, confidential instructor resumes, and student evaluations.
• Enter and edit course and instructor data in College systems; collect and compile data; produce statistics and reports on enrolment and tuition projections.
• Perform other duties and projects as required.

Benefits

• Extensive medical, dental, and vision coverage.
• Hybrid-work program for eligible positions.
• Generous vacation package and paid time off during the College winter closure (one week in December).
• Employer-paid defined benefit pension plan.
• Potential eligibility for educational, training, and developmental programs.
• Access to on-site daycare, subject to availability.
• Tuition waivers for Langara College courses, subject to space availability.
• Course and program tuition reimbursements.
• Wellness classes and campus engagement events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager