Care Coordinator-WTC Mental Health Program (Psychiatry)
About The Position
The WTC Mental Health Program Care Coordinator assists with coordinating care and guiding patients within the World Trade Center Mental Health Program. The role documents outcomes and maintains databases for patient quality improvement (QI) and quality assurance (QA) initiatives. It coordinates appropriate resources and consultation services to support continuity of care and follow-up planning, communicates with healthcare team members, initiates patient teaching based on assessed needs, and supports patient decision-making. The coordinator builds effective relationships with patients and collaborates with the interdisciplinary care team to improve health outcomes. The role uses internal and community resources and the electronic medical record to educate patients and develop care plans with specific health outcomes.
Requirements
- College degree in nursing, social work, or another professional field.
- Ability to speak Spanish.
- Excellent verbal and written communication skills for communicating effectively with patients, staff, visitors, and vendors.
Nice To Haves
- One to three years of relevant patient navigation experience is preferred.
- Population-specific mental health experience is very important.
Responsibilities
- Provide guidance and support to World Trade Center Mental Health Program patients.
- Collaborate with social work case managers and leadership, WTCHP mental health leadership, and the patient care team.
- Assist with aspects of social work operations within the WTC Mental Health Program.
- Initiate and document patient interventions and referrals for data analysis.
- Assist with patient care plans and provide external parties with patient data information when appropriate.
- Help patients address obstacles to their care plans, such as transportation or navigating telehealth technology.
- Record patient initiatives in databases for QI initiatives and internal documentation support.
- Assist with QA reviews to ensure patient documentation is thorough and timely.
- Initiate and document patient education based on assessed needs.
- Partner with the patient care team and community resources to provide coordinated, timely, compassionate interdisciplinary care.
- Review policies related to services, troubleshoot issues, and update policies as necessary.
- Serve as a resource for community-based education, screening, symposiums, educational sessions, lectures, and staff training.
- Perform other duties as necessary and as directed by the WTC Mental Health Program Medical Director, the WTC Mental Health Program Administrative Manager, or the management team.
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What This Job Offers
Job Type
Full-time
