Care Coordinator-WTC Mental Health Program (Psychiatry)
About The Position
The WTC Mental Health Program Care Coordinator assists with coordinating care and guiding patients in the World Trade Center Mental Health Program. The role documents outcomes and maintains databases for patient quality-improvement (QI) and quality-assurance (QA) initiatives. It coordinates resources and consult services to support continuity of care and appropriate follow-up, communicates with healthcare team members, initiates patient teaching based on assessed needs, and supports patients in decision-making. The Care Coordinator develops effective relationships with patients and collaborates with the interdisciplinary care team to improve health outcomes, using internal and community resources and the electronic medical record to educate patients and develop care plans with specific health outcomes.
Requirements
- College degree in nursing, social work, or another professional field.
- Ability to speak Spanish.
- Excellent verbal and written communication skills for effective communication with patients, staff, visitors, and vendors.
Nice To Haves
- 1–3 years of relevant patient-navigation experience preferred.
- Population-specific mental health experience is very important.
Responsibilities
- Provide guidance and support to World Trade Center Mental Health Program patients.
- Collaborate with social work case managers and leadership, WTC Mental Health Program leadership, and the patient care team; assist with social work operations within the program.
- Initiate and document patient interventions and referrals for data analysis; assist with patient care plans and provide patient data information to external parties when appropriate.
- Help patients overcome obstacles to their care plans, such as transportation or navigating telehealth technology.
- Document patient initiatives in databases for QI initiatives and internal documentation support.
- Assist with QA reviews to ensure patient documentation is thorough and timely.
- Initiate and document patient education based on assessed needs.
- Partner with the patient care team and community resources to provide coordinated, timely, compassionate interdisciplinary care.
- Review policies related to services provided, troubleshoot issues, and update policies as necessary.
- Serve as a resource for community-based education, screening, symposiums, educational sessions, lectures, and staff training.
- Perform other duties as necessary and as directed by the WTC Mental Health Program Medical Director, WTC Mental Health Program Administrative Manager, or management team.
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What This Job Offers
Job Type
Full-time
