Coordonnateur de programme/ Program Coordinator

Cencora • Quebec, NT

4d • CA$39,936 - CA$67,496 • Onsite

About The Position

The Program Coordinator will perform general administrative tasks such as handling mail, typing, and maintaining filing systems for the program. This role involves creating and maintaining patient records in the CRM, ensuring accuracy and regular updates. The coordinator will execute administrative tasks critical to patient progression through the program, act as a liaison between team members, and manage incoming and outgoing faxes. Responsibilities also include labeling and attaching documents to the CRM and program drives, reviewing and analyzing documents for Adverse Events, and reporting them. Additionally, the role may involve processing copayment requests for patients, pharmacies, or physicians for programs offering copay assistance or concierge payments. The coordinator will audit and maintain various reports, checking for errors and discrepancies, and making necessary corrections. This position will also assist with scheduled and unscheduled projects within the department, participate in product and disease training sessions, and liaise with healthcare professionals (HCPs) for prescription renewals via phone calls. The role requires managing inbound and outbound calls and ensuring compliance with all appropriate policies, procedures, safety rules, and regulations. Other related duties as assigned.

Requirements

• High School Diploma or Post Secondary schooling preferred.
• Technical vocational training or equivalent combination of experience and education.
• 3-5 years experience in a similar administrative role.
• In-depth knowledge of the Microsoft Office Suite of applications is essential.
• Ability to implement processes resulting in satisfactory audit practices.
• Ability to work independently and in a team environment.

Nice To Haves

• Experience with the SalesForce software (or experience with a CRM system) an asset.
• Ability to communicate effectively written and verbal, in English and in French, an asset.
• Demonstrate a willingness to change and to learn new skills.
• Agility to adapt to changing priorities.
• Strong interpersonal skills.
• Strong critical thinking and analytical skills.
• Strong organizational skills; attention to detail.
• Excellent problem solving skills; ability to resolve issues effectively and efficiently.
• Ability to represent a positive and professional image.

Responsibilities

• Perform general administrative tasks such as handling the mail, typing, and maintenance of filling systems for the program.
• Create and maintain patient records in the CRM by ensuring information documented are accurate and updated regularly.
• Execute administrative tasks critical to the progression of patients through the Program.
• Act as a liaise between other members of the team.
• Handling faxes (incoming/outgoing) accordingly and timely.
• Labeling and attaching documents to the CRM and program drives.
• Review and analyze documents for Adverse Events.
• Report Adverse Events.
• As required, responsible for processing copayment requests for patients, pharmacies and/or physicians for programs offering copay assistance or concierge payments.
• Audits and maintains various reports specific to his/her business location by checking for errors, inconsistencies or discrepancies; makes corrections and notifies appropriate personnel of any modifications.
• Assists with a variety of scheduled and unscheduled projects occurring in the department at any given time.
• Participate in product and disease training sessions, internal as well as client-driven.
• Liaise with HCPs for prescription renewals via phone calls.
• Manage inbound and outbound calls.
• Complies with all appropriate policies, procedures, safety rules and regulations.
• Performs other related duties as assigned.

Benefits

• Cencora is committed to fair and accessible employment practices. When requested, Cencora will accommodate people with disabilities during the recruitment, assessment and hiring processes and during employment.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED