Program Coordinator, Trauma Programs

American College of Surgeons•Chicago, IL

6h•$56,100 - $60,000•Hybrid

About The Position

The Program Coordinator, Trauma Center Programs implements daily activities and operations of the Trauma Verification, Review, and Consultation (VRC) Program. Interacts with customers, hospitals, committee members, and other constituencies associated with the program. Develops and shares program knowledge and expertise. Responsibilities include program support, customer support and communication, monitoring and adherence to quality standards and compliance requirements, and committee/general administrative support. This exempt position will report to the Manager, Trauma Verification, Review, and Consultation Program in the Division of Research and Optimal Patient Care. It is based in our Chicago office and is a hybrid role: 3 days per week in the office/2 days per week remote.

Requirements

Bachelor’s degree or higher from an accredited college or university is required.
At least 2+ years of experience in a professional office environment, including project coordination, administrative support, and/or customer service is required.
Strong writing, editing and communication skills are required.
Ability to consistently produce accurate, thorough, and high-quality work by reviewing documentation, identifying discrepancies, and ensuring compliance with established procedures.
Demonstrated critical thinking skills with the ability to analyze information, interpret standards accurately, and exercise sound judgment.
Excellent customer service, project coordination, and time management skills, with the ability to manage multiple priorities and consistently meet deadlines.
Strong working knowledge of Microsoft Office Products (Outlook, Word, Excel, and PowerPoint).

Nice To Haves

Non-profit, association, or healthcare experience is a plus.
Experience leveraging AI is a plus.

Responsibilities

Executes day-to-day operations of the Trauma VRC Program.
Manages a portfolio of centers/sites as assigned, pertaining to pre and/or post-site visit processes including: validation of information submitted in a pre-review questionnaire, review of assessments for completeness and to confirm that reviewers have followed all guidelines and met expectations, facilitation and tracking of assessments through the entire review process, and generating final reports or corrective action reports as necessary.
Provides timely, accurate and professional customer service for the Trauma VRC Program to customers, hospitals, committee members, and other program constituencies.
Develops and maintains a thorough understanding of the Trauma VRC Program to communicate program requirements and assist customers with processes.
Communicates program announcements and updates by providing content and/or enhancing quality through proofreading and editing.
Monitors quality of processes and compliance of program standards and ensures adherence to internal policies; escalates non-compliance in a timely fashion.
Collaborates with the VRC team to monitor processes and identify common issues to recommend areas for improvement.
Participates in the assessment of constituent surveys to identify areas for improvement.
Collaborates with the VRC team to develop and improve workflow processes as needed.
Provides support to VRC reviewers, post-site reviewers, committee chairs, and staff leadership.
Participates in committee meetings and conferences.
Creates meeting minutes, drafts VRC communications, and provides regular status reports as requested.