Program Coordinator - Transportation

JLL•Seattle, WA

9d•Onsite

About The Position

JLL is seeking a Program Coordinator to support the implementation and promotion of employee commute programs, including parking, shuttles, rideshare, transit, carpool, bike, and walk options. In this customer-facing role, you'll serve as a Subject Matter Expert (SME) on commute modes available to employees, providing timely and friendly customer service while coordinating the distribution of transportation passes, permits, schedules, and other commute materials. You'll conduct customer-facing on-site and virtual events and presentations specialized in outreach to client employees, engaging with them through showcases both in-person and online to present benefit information and conduct Q&A sessions. This role requires excellent communication skills, strong organizational abilities, and the flexibility to manage multiple priorities in a fast-paced environment. You'll collaborate with on-site facilitators, internal stakeholders, and shuttle vendor teams to deliver high standards of employee commute experience while tracking program KPIs and identifying opportunities for process optimization. The ideal candidate brings a warm and engaging demeanor, comfort presenting to large audiences, and the ability to build meaningful connections with employees while promoting sustainable commute options.

Requirements

High School Diploma or GED and 1-3 years of customer service experience with demonstrated success in client-facing roles
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
Ability to write routine reports and correspondence and respond to common inquiries or complaints from clients, co-workers, and/or supervisor
Ability to effectively present information to an internal department and/or large groups of employees with comfort presenting in front of a large live audience or through virtual sessions
Comfortable meeting and engaging with new people with warm and engaging demeanor and ability to assess circumstances, empathize, and offer help
Excellent written and verbal communication skills with aptitude for face-to-face conversation in a friendly and fast-paced environment
Basic skills with Microsoft Office Suite products such as Word, Excel, and Outlook with ability to learn new technology platforms
Ability to respond to a high volume of emails while simultaneously handling other projects, adjusting priorities as needed based on incoming requests
Excellent organizational and time management skills with ability to work well under pressure with multiple deadlines
Team player willing to help others with questions and tasks while demonstrating a proactive approach to routine and non-routine occurrences
Ability to work flexible work schedules based on business need including early mornings, evenings, or event support as required
Strong problem-solving skills with highly adaptable and flexible approach to changing circumstances.

Nice To Haves

Transportation experience or knowledge of transit systems, commute programs, or transportation demand management
Experience conducting presentations, tabling events, or other customer engagement activities in corporate or community settings
Familiarity with digital platforms for parking management, shuttle coordination, or transportation program administration
Experience with SmartSheet, project tracking tools, or data management platforms
Ability to read and interpret road maps with ability to use GPS or other directional devices and work handheld mobile technologies and applications
Physical ability to lift and move 30-40 boxes and operate a two-wheel dolly for event setup and material distribution
Basic knowledge of financial terms and principles with ability to calculate simple figures such as percentages
Experience assisting with onboarding of new team members including interviewing and training support
Understanding of sustainability initiatives or corporate commute benefit programs.

Responsibilities

Provide timely and friendly customer service to client employees seeking information about commute options, serving as a trusted resource and Subject Matter Expert (SME) on all available commute modes
Coordinate distribution of transportation passes, Carpool Permits, Bus schedules, and other commute materials while maintaining accurate records and ensuring materials are readily available
Create and maintain program documentation including policy documents, email templates, logs, and service records to support consistent program delivery and knowledge management
Coordinate with on-site facilitators and internal stakeholders to deliver high standards of the employee commute experience, ensuring seamless communication and coordination across teams
Conduct customer-facing on-site and virtual events and presentations specialized in outreach to client employees, presenting information in an engaging format that captures audience attention
Engage with client employees via showcase both in-person and online to present benefit information and conduct Q&A sessions, building awareness and driving program participation
Collaborate with on-site teams within the commute program in tabling and other events to engage with client employees and promote the program through interactive, face-to-face conversations
Coordinate van pool groups schedules and documents while managing logistics to ensure efficient operations and positive participant experience
Utilize the digital platform to manage employee parking assignments, waitlists, and permit requests, ensuring accurate data entry and timely processing of requests
Identify program and process optimizations and provide recommendations to improve efficiency, productivity, and performance based on operational insights
Track program KPIs and projects using various tools such as SmartSheet and Excel, and provide reports on commuter behavior and program performance using data collected by the digital platform
Ensure consistent data by auditing internal systems with records from external and internal stakeholder teams, maintaining data integrity across platforms
Partner with shuttle vendor teams to solve real-time shuttle challenges and ensure a cohesive experience for shuttle riders, responding quickly to operational issues
Respond to high-visibility escalations in a fast-paced and demanding environment while maintaining professionalism and customer focus.