Program Coordinator - Transportation

JLL•Seattle, WA

10d•Onsite

About The Position

JLL is seeking a Program Coordinator to support the implementation and daily operations of employee commute and transportation programs. In this hands-on role, you'll serve as the central coordination point for shuttle and van pool operations, ensuring seamless transportation services for employees while managing schedules, maintaining service records, and providing exceptional customer service to commuters seeking information about commute options. You'll coordinate driver schedules, manage dispatch and radio communications, distribute transportation passes and permits, and support parking management initiatives including data collection and monthly metrics reporting. This role requires strong organizational skills, excellent customer service, and the ability to manage multiple priorities in a dynamic environment. The ideal candidate is warm and engaging, comfortable meeting new people, and brings a proactive approach to both routine and non-routine situations. You'll play a vital role in supporting sustainable commute programs while ensuring safe, reliable, and efficient transportation services for our client's employees.

Requirements

High School Diploma or GED
1-2 years of experience in transportation coordination or related field
Valid driver's license of type/class required to comply with applicable regulations with excellent driving record
Basic skills with Microsoft Office Suite products such as Word, Excel, and Outlook for documentation and reporting
Excellent driving skills with ability to read and interpret road maps and use GPS or other directional devices
Strong communication skills with ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding
Ability to write routine reports and correspondence and respond to common inquiries or complaints from clients, co-workers, and/or supervisor
Comfortable meeting and engaging with new people with warm and engaging demeanor and ability to assess circumstances, empathize, and offer help
Good organizational and time management skills with ability to work well under pressure with multiple deadlines
Physical ability to lift 50 lbs and assist with warehouse operations as needed
Ability to work flexible work schedules based on business need including early mornings, evenings, or weekends as required.

Nice To Haves

Experience and understanding of local transportation laws and regulations
Previous experience working in corporate transportation programs or commute management
Familiarity with shuttle or van pool operations and driver coordination
Experience with parking management systems and data collection tools
Ability to work handheld mobile technologies and applications for dispatch and communication
Strong problem-solving skills with highly adaptable and flexible approach to changing circumstances
Basic knowledge of financial terms and principles with ability to calculate simple figures such as percentages
Demonstrated proactive approach to routine and non-routine occurrences with ability to anticipate needs.

Responsibilities

Coordinate shuttle and van pool driver schedules while managing dispatch and radio communication with drivers to ensure timely, efficient transportation services
Keep transportation logs and service records as required while confirming vehicles are cleaned daily including routine car washes to maintain service quality standards
Train and guide new or relief personnel in driver duties and procedures where appropriate, ensuring consistency in service delivery and safety protocols
Provide timely and friendly customer service to commuters and employers seeking information about commute options, serving as the first point of contact for transportation inquiries
Coordinate and deliver transportation for on-site events and/or other events and specialized outreach to client employees, ensuring seamless event transportation logistics
Coordinate distribution of transportation passes, Carpool Permits, and Bus schedules while maintaining accurate records of distribution and usage
Support parking management duties including collecting parking data, compiling monthly metrics, and assisting in the development and implementation of new parking programs
Manage warehouse operations related to transportation materials, able to lift and move boxes weighing 30-50 lbs and operate a two-wheel dolly as needed.