Program Coordinator SSP IV: Fraternity & Sorority Life and Student Organizations

California State University, Fresno•Turlock, CA

7d•$6,320 - $9,014•Hybrid

About The Position

This is a full-time position available on or after August 1, 2026, within Community Engagement Belonging. Under general supervision, the coordinator will support and lead Registered Student Organizations and Greek Life, providing students with opportunities to connect with peers and explore interests through co-curricular involvement. The role involves guiding student-led groups, supporting engagement, leadership development, and university event processes, while fostering a sense of community and belonging through campus involvement. The coordinator will deliver individualized advising, workshops, academic and personal success interventions, and referrals to campus and community resources, serving as a key point of contact for students navigating campus systems and accessing resources. Responsibilities include managing caseloads or cohorts, collaborating with partners, and supporting student success through strategic planning, program assessment, and data-informed decision-making. The role also involves maintaining accurate and compliant records in systems. In addition to their assigned focus area, the coordinator will support department-wide programs, events, and initiatives as needed. This position may also function as a lead or 'working supervisor' for support staff or interns, including mentoring students, directing student assistants, and contributing to daily center operations.

Requirements

Equivalent to graduation from a four-year college or university in a related field plus upper division or graduate coursework in counseling techniques, interviewing and conflict resolution where such are job related.
Possession of these knowledge and abilities is typically demonstrated through the equivalent to four years of progressively responsible professional student services work experience which includes experience in advising students individually and in groups, and in analysis and resolution of complex student services problems.
A master’s degree in Counseling, Clinical Psychology, Social Work or a job‑related field may be substituted for one year of professional experience.
A doctorate degree and the appropriate internship or clinical training in counseling, guidance or a job‑related field may be substituted for two years of the required professional experience for positions with a major responsibility for professional, personal or career counseling.
Ability to interpret and apply program rules and regulations.
Ability to use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements.
Ability to obtain factual and interpretive information through interviews.
Ability to collect, compile, analyze and evaluate data and make verbal or written presentation based on these data.
Ability to recognize multicultural, multi-sexed and multi-aged value systems and work accordingly.
Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas.
Thorough knowledge of the principles of individual and group behavior.
General knowledge of the principles, practices and trends of the Student Services field.
General knowledge, or the ability to rapidly acquire such knowledge, of the overall operation, functions, and organizational procedures of the campus.
Ability to advise students individually and in groups on complex student-related matters.
Ability to interpret and evaluate descriptions and explanations of problems brought forward by individuals or student organizations.
Thorough knowledge of the policies, procedures, activities, and practices of the program area to which assigned, or the ability to quickly acquire such knowledge.
General knowledge of the policies, practices and activities of Student Services programs outside the program to which immediately assigned.
General knowledge of the principles, problems and methods of public administration, including organizational, personnel and fiscal management.
General knowledge of interview techniques and advanced statistical and research methods.
Ability to carry out very complex assignments without detailed instructions.
Ability to advise students individually or in groups on varied and complex matters.
Ability to determine the appropriate course of action and proper techniques to utilize while engaged with individuals and groups in personal interactions of a sensitive nature.
Ability to reason logically and analyze and solve the organizational and operating problems of one or several program areas.
Ability to plan, coordinate, initiate actions necessary to implement administrative or group decisions or recommendations and ability to evaluate programs, services, policies and procedures.
Ability to analyze and define complex organizational, policy or procedural problems or situations accurately, collect and evaluate data, draw valid conclusions and project consequences of various alternative courses of action.
Ability to understand the roles and responsibilities of others and to gauge relationships accordingly by taking into account the variety of the interrelationships, motivations and goals of the members of the organization served.
Ability to establish and maintain effective, cooperative and harmonious working relationships with a variety of individuals in circumstances which involve the denial of requests or the necessity to persuade others to accept a different point of view.
A background check (which may include checks of employment records, education records, criminal records, civil records, motor vehicle records, professional licenses, and sex offender registries, as position requires) must be completed satisfactorily before any candidate can be employed with the CSU.

Nice To Haves

Four (4) years experience supporting student organizations, student governments, or Greek life.
Experience working with students from various ethnic and socioeconomic backgrounds, including underserved students.
Master's degree in student affairs, education, guidance and counseling, administration, social work or equivalent in a related area.
Experience using student organization/event management platforms (e.g., Presence, CampusGroups, OrgSync) to support compliance or engagement tracking.
Experience advising or supporting student governments or Greek-letter organizations on policies, leadership transitions, or risk management.
Experience coordinating student-led initiatives such as involvement fairs, leadership retreats, or annual recognition processes.
Experience managing or administering student organization databases or compliance platforms (e.g., configuring Presence workflows, tracking registrations, or processing forms).
Experience planning and executing officer onboarding or leadership training for large number of student organizations or councils.

Responsibilities

Lead the conceptualization, planning, coordination, and continuous enhancement of identity-based and equity-centered student success initiatives.
Develop, coordinate, and maintain a diverse set of programs and services tailored to address student engagement, retention, and holistic development.
Coordinate and administer programs, events, and projects.
Facilitate student involvement in campus life.
Plan and organize work requirements and tasks within assigned areas of responsibility.
Determine work priorities and select desired methodology from alternative approaches.
Handle unusual situations without advice or instruction, solving problems, and making decisions that impact other staff and departments.
Perform major program analysis responsibilities for an entire division.
Collaborate with cross-divisional partners to align services with campus-wide equity goals and system-level student success initiatives.
Provide oversight for daily operations, including service delivery, scheduling, and logistics.
Monitor and manage program budgets, procurement processes, and expenditure tracking.
Supervise, mentor, and evaluate student assistants, interns, and support staff.
Develop and maintain documentation, operational standards, and workflows.
Maintain secure records of student services, outcomes, and engagement.
Support strategic planning and reporting in collaboration with divisional leadership.
Contribute to accreditation and grant reporting efforts.
Ensure compliance with university and CSU policies.
Provide information, guidance, and advocacy to support students’ academic progress, well-being, and sense of belonging.
Assist students in problem-solving and decision-making and help them navigate institutional processes and barriers.
Provide support to students experiencing personal, academic, or systemic challenges.
Advocate for individual and group student needs with university administrators, faculty, and staff.
Engage in high-level problem-solving with students in complex or sensitive group situations.
Serve as a knowledgeable resource and case manager for high-need and underrepresented students.
Develop and lead comprehensive evaluation frameworks to assess program quality and student outcomes.
Conduct studies and surveys and prepare reports with recommendations based on results.
Review existing and proposed policies, practices, and organizational structure and propose revisions as needed.
Provide guidance for major installations of new procedures or systems.
Make recommendations involving broad areas of policy formulation and administrative action.
Develop thorough and extensive written materials for student learning and staff training.
Prepare internal reports, annual assessments, and institutional effectiveness documentation.
Deliver peer educator and student assistant training.
Ensure compliance and continuous improvement.
May be required to obtain additional training and/or certification as part of professional development, based on department and/or campus needs, to stay current with industry standards.
Supporting department with campuswide signature events such as but not limited to graduations, on campus trainings, leadership conferences.