Program Coordinator/ Scheduler - Sleep Medicine Clinic - Harborview

University of Washington Medical Center•Seattle, WA

2d•$23 - $33•Onsite

About The Position

Harborview Sleep Clinic is hiring a Program Coordinator/Scheduler to support the UW Medicine Sleep Center, located in the Patricia Steel Building at Harborview Medical Center. The center provides multidisciplinary assessment, treatment, and follow-up consultation for patients with suspected or diagnosed sleep-related problems, covering disorders such as sleep apnea, narcolepsy, insomnia, restless leg syndrome/periodic limb movement disorder, and circadian rhythm abnormalities. The position coordinates referrals and schedules sleep clinic visits and sleep studies, with particular attention to urgent and pre-operative studies. It also involves insurance pre-authorization and coverage explanations, obtaining outside records, arranging delivery of ordered supplies and equipment with Durable Medical Equipment companies, managing provider schedules and EPIC messages, and coordinating with clinical staff, patients, caregivers, and outside facilities. This is a regular, full-time, on-site role with a weekday day shift and no telework.

Requirements

High school graduation or equivalent.
Two years of experience in the program specialty, or equivalent education and experience.
Equivalent education and/or experience may substitute for minimum qualifications except where legal requirements, such as a license, certification, or registration, apply.

Responsibilities

Manage referrals from various departments and divisions and schedule new and return sleep clinic visits and sleep study appointments completely and promptly.
Give special attention to urgent and pre-operative studies so patients are scheduled before surgery.
Obtain pre-authorization and contact insurance carriers as required; explain coverage and co-payments to patients.
Obtain outside medical records.
Contact and coordinate with Durable Medical Equipment companies to arrange delivery of ordered supplies and equipment.
Manage provider templates and schedules using the EPIC application.
Manage, review, and respond to EPIC In Basket messages in a timely manner.
Communicate with interdisciplinary clinical staff at Harborview Medical Center and outside facilities, as well as patients and caregivers.
Coordinate and schedule follow-up sleep study appointments.
Perform other assigned duties.