Program Coordinator, Peer-to-Peer

Fred Hutchinson Cancer Center•Seattle, WA

10d•Hybrid

About The Position

The Program Coordinator, Peer-to-Peer is a member of the Experience & Engagement program and reports to the Program Director, Peer-to-Peer. The Experience & Engagement program is responsible for broad-based donor acquisition; donor communications; donor marketing; and a robust pipeline of events. The Program Coordinator, Peer-to-Peer, manages the essential day-to-day administrative responsibilities of the team as well as special projects related to the maintenance and growth of Philanthropy’s infrastructure and operational goals. The Program Coordinator, Peer-to-Peer, provides customer service and administrative support for an array of grassroots and peer-to-peer donors, prospective donors, and initiatives. Some travel and weekend and evening work may be required. This position is a hybrid role with a minimum two days per week at our South Lake Union campus. A cover letter is required for consideration.

Requirements

Bachelor’s degree or equivalent experience.
One year work experience.

Nice To Haves

Customer service experience, preferably in a nonprofit or similar setting.
Excellent written, verbal, and interpersonal communication skills.
Highly developed organizational and information management skills.
Strong attention to a high level of detail and quality of work.
Ability to build relationships and work collaboratively within a complex organization.
Proficiency with Microsoft Office Suite and experience with a CRM, Raiser’s Edge/RENXT, or related fundraising software.
Ability to handle and respect confidential and sensitive information.

Responsibilities

Responsible for responding to donor and prospective donor inquiries via the department’s main phone line and email inboxes.
Assist with the creation, upkeep, and reporting of peer-to-peer fundraising pages.
Coordinate memorial giving pages including responding to inquiries, assisting with page set up, and reporting fundraising information to next-of-kin.
Provide general administrative support for the team which may include answering emails and phones; providing meeting support including scheduling, drafting agendas, and taking minutes; managing ProCard and budget reconciliation; implementing electronic filing; and making conference room reservations.
Coordinate across teams to support program activities.
Respond to donor and/or internal inquiries while providing excellent customer service.
Responsible for complex data entry and data hygiene functions.
Carry out a portfolio of recurring assignments.
Follow established gift processing and gift handling procedures and documentation.
Collaborate to refine, improve, and document processes and process improvements.
Serve as an individual contributor; this role does not have people, program, or fundraising responsibility.
Other duties as assigned.