Program Coordinator IV

State of North Carolina•Wake Forest, NC

1d•$52,592 - $60,000•Hybrid

About The Position

The North Carolina Office of State Fire Marshal is seeking an experienced Program Coordinator for the Manufactured Building Division. The position serves as the division’s Complaint Administrator, independently reviewing and managing manufactured and modular housing complaints, determining appropriate actions, coordinating follow-up, maintaining accurate case documentation, and communicating with homeowners, licensees, local officials, and industry partners. The role leads the division’s administrative personnel by coordinating task assignments and workflow, approving time, and conducting performance evaluations. It also develops and oversees statewide training and testing programs for licensees and local jurisdictions, tracks outcomes, and keeps training materials current and compliant with regulatory and education requirements. Additional responsibilities include supporting field inspectors and Code Consultants, coordinating inspections and audits, preparing reports, and performing financial reconciliation and purchasing activities. As the division’s technology liaison, the employee tests online complaint and licensing systems, manages webpage updates, and supports troubleshooting and process improvements. Occasional travel and overnight stays are required. This is a time-limited position subject to funding availability that may last up to 36 months; time-limited employees are eligible for State Benefits. The position currently qualifies for a hybrid schedule that includes one telework day per week.

Requirements

Bachelor’s degree from an appropriately accredited institution and three years of experience related to the assignment, or an equivalent combination of training and experience.
Considerable knowledge of complaint handling, preferably in manufactured and modular housing.
Strong customer service skills and ability to build effective working relationships.
Experience developing and delivering training programs.
Experience leading and supervising administrative staff in a regulatory, compliance, or government environment.
Ability to travel occasionally and stay overnight.

Nice To Haves

Complaint-handling experience in manufactured and modular housing.

Responsibilities

Serve as the primary point of contact for consumers filing manufactured housing or modular construction complaints.
Review, document, and upload complaint information into the division database; determine appropriate actions and ensure timely follow-up and resolution.
Coordinate initial and pre-hearing inspections and issue inspection notices to all parties.
Assist with or accompany field inspectors on complaint inspections, Dealer Lot inspections, and manufacturer audits.
Maintain accurate case documentation and communicate clearly with stakeholders.
Lead administrative personnel by assigning tasks, coordinating workflow, approving time, and conducting performance evaluations.
Generate and distribute Dealer Lot Inspection reports and SAA Audit reports.
Assist with Manufacturer Subpart I audits to support state and federal compliance.
Support Code Consultants with information gathering for formal complaint investigations.
Develop, coordinate, and oversee training and testing programs for licensees and local jurisdictions; administer testing, track participant progress, and maintain training documentation.
Keep training content current in collaboration with internal teams and external stakeholders, and ensure programs meet regulatory and education requirements.
Assist in preparing monthly and annual reconciled budget reports for the Controller’s Office.
Assist with deposits, fee reconciliations, purchasing card reconciliation, and direct-pay invoices.
Create and monitor orders in the NC E-Procurement system.
Serve as IT liaison and end-user tester for online complaint and licensing platforms.
Maintain Manufactured Building Division webpage content and support troubleshooting, application updates, and process improvements.