Concierge Program Coordinator IV

Sutter Health•San Francisco, CA

11d

About The Position

The Concierge Program Coordinator IV supports the growth of Sutter Concierge in San Francisco by building relationships and helping individuals and families access personalized healthcare through Sutter Health. The position implements business development activities to recruit and retain Concierge members, using established tools and processes, including a CRM, to build relationships with prospective and current members, physicians, and community partners and achieve measurable results. The role combines community outreach, marketing support, relationship management, and business development. It coordinates multifaceted programs and projects, including status reporting and successful completion of project milestones. The coordinator serves as the primary on-site business development and enrollment resource for the Concierge Medicine program, managing prospective members from initial inquiry through Meet & Greet, enrollment, and onboarding, while also supporting member engagement, retention, physician panel growth, and program reporting.

Requirements

Strong communication skills.
Business development skills.
A results-driven, collaborative approach.
Attention to detail and a high level of accountability.

Responsibilities

Serve as the primary on-site business development and enrollment resource for the Concierge Medicine program.
Manage prospective members’ journey from initial inquiry through Meet & Greet, enrollment, and onboarding.
Generate, nurture, and convert prospective members through timely, personalized, consistent follow-up.
Educate prospective members about program physicians, membership benefits, services, enrollment requirements, and membership packages.
Maintain an active prospective-member pipeline and follow up on inquiries, Meet & Greets, pending decisions, and incomplete enrollment activities.
Identify barriers to prospective-member engagement or conversion and recommend actionable solutions.
Support physician panel growth and established program enrollment goals.
Maintain accurate and timely prospective-member information in the CRM and other enrollment and marketing tools.
Document inquiries, outreach, follow-up, Meet & Greet outcomes, enrollment decisions, and lead dispositions.
Use CRM workflows, reports, and outreach tools to prioritize leads and identify engagement and conversion opportunities.
Identify trends, workflow gaps, and opportunities to strengthen follow-up and enrollment conversion.
Coordinate membership engagement activities and conduct proactive outreach to current members to support relationships and retention.
Identify referral opportunities, provide personalized follow-up, track member feedback, and escalate issues to the appropriate leader.
Partner with physicians, Account Executives, operational leaders, and other stakeholders to support panel growth and enrollment goals.
Plan and execute prospective-member outreach, informational sessions, member events, and community engagement activities.
Support development of marketing materials and other program content.
Identify targeted outreach opportunities based on program growth priorities.
Communicate pipeline information, conversion opportunities, and enrollment barriers to physicians and program leadership.
Build collaborative relationships with internal and external stakeholders to support membership growth and engagement.
Track and report prospective-member inquiries, outreach activities, and other metrics; measure enrollment performance against program goals and growth targets.
Coordinate project status reporting and successful completion of multifaceted programs and projects.