Program Coordinator III - Housing

Emerald Coast Regional Council•Pensacola, FL

About The Position

The Emerald Coast Regional Council is seeking a Program Coordinator III to provide senior-level coordination and support for community-based public and government-related programs, specifically the State Housing Initiatives Partnership Program (SHIP). Under the supervision and guidance of the Community and Economic Development Manager, this position provides high-quality customer service and information and serves as a liaison to organization members and the public. The role requires frequent local and regional travel, 25–50% of the time, for site visits, inspections, and meetings with contractors. The Program Coordinator develops, implements, coordinates, promotes, and evaluates housing programs in partnership with applicable counties. The role supports program and budget compliance, application underwriting and processing, loan and grant documentation, project evaluations and inspections, outreach, customer inquiries, and committee and board activities. Other related duties may be assigned.

Requirements

Bachelor's degree in business, program management, or a related field.
Five or more years of program coordination experience.
At least one year of housing, underwriting, inspection, or construction experience.
Must pass a pre-employment drug screen and background check.

Nice To Haves

Thorough knowledge of affordable housing.
Underwriting experience, including mortgage or loan application processing.
Experience working with contractors, inspections, and billing.
Advanced computer skills.

Responsibilities

Develop, implement, coordinate, promote, and evaluate housing programs in partnership with applicable counties.
Ensure program contract, regulatory, and budgetary compliance; track budgets and prepare internal and external status reports for funding agencies.
Underwrite loan and grant applications for completeness and compliance with federal, state, and local statutory regulations.
Administer housing program policies, procedures, and guidelines; develop and recommend short- and long-term plans and improvements; monitor progress and adherence; and monitor legislative and program requirement changes.
Prepare, maintain, update, and distribute loan- and grant-making and servicing documents, forms, and materials.
Process applications, verify information, request missing information, determine applicant eligibility as applicable, and file materials internally and with counties, cities, and agencies.
Prepare and review closing documents and coordinate with borrowers, closing agents, and attorneys.
Conduct field evaluations and assessments, inspections, and contractor bidding processes as applicable; work with external partners to determine project scope; and process payment requests as needed.
Develop annual outreach plans with the Marketing department and implement public relations, marketing, and communications strategies to support program goals and community awareness.
Respond to public, agency, business, and organization inquiries about loan servicing; provide accurate customer service and technical information; investigate and resolve complaints; and respond to requests in a timely manner.
Organize and attend meetings to foster positive relationships and present reports and findings to staff, boards, and councils as needed.
Provide staff support to the Affordable Housing Advisory Committee and other boards, including preparing agendas, recording minutes, scheduling meetings, and creating public notices.
Research and organize grant opportunities to support the program and write grants as needed.
Perform other related duties as assigned.