Program Coordinator III - Housing

Emerald Coast Regional Council•Pensacola, FL

10d

About The Position

The Emerald Coast Regional Council (ECRC) is seeking a Program Coordinator III - Housing to perform senior-level coordination and support for community-based public and government-related programs, specifically the State Housing Initiatives Partnership Program (SHIP). Under the supervision and guidance of the Community and Economic Development Manager, the coordinator provides customer service and information and serves as a liaison to organization members and the public. The position requires frequent local and regional travel, 25–50% of the time, for site visits, inspections, and meetings with contractors. The coordinator develops, implements, coordinates, promotes, and evaluates housing programs with participating counties; oversees contract, regulatory, and budget compliance and tracking; and prepares reports for funding agencies. The role includes underwriting loan and grant applications, administering program policies and procedures, processing applicant materials, determining eligibility, coordinating loan closings, conducting field assessments and inspections, and processing payment requests. The coordinator also supports outreach and communications, responds to public and partner inquiries, organizes and attends meetings, provides staff support to housing advisory committees and boards, and researches grant opportunities. ECRC has supported its seven-county Florida region for more than 55 years through technical assistance, economic development, and planning. The organization describes its benefits package as generous and its work/life balance as genuine. It is an Equal Opportunity Employer and a Drug Free Workplace, and provides reasonable accommodation to qualified individuals with disabilities.

Requirements

Bachelor's degree in business, program management, or a related field.
Five or more years of program coordination experience, including at least one year of housing, underwriting, inspection, or construction experience.
Pass a pre-employment drug screen and background check.

Nice To Haves

Thorough knowledge of affordable housing, particularly underwriting experience involving mortgage or loan application processing, working with contractors, inspections, and billing.
Advanced computer skills.

Responsibilities

Develop, implement, coordinate, promote, and evaluate housing programs in partnership with applicable counties.
Ensure program contract, regulatory, and budgetary compliance; track budgets and prepare internal and external status reports for funding agencies.
Underwrite loan and grant applications for completeness and compliance with federal, state, and local statutory regulations.
Administer housing program policies, procedures, and guidelines; develop and recommend short- and long-term program plans and improvements; monitor progress and legislative or program requirement changes.
Prepare, maintain, update, and distribute loan- and grant-making or servicing documents and materials; process applications, verify information, request missing information, determine applicant eligibility as applicable, and file documents internally and externally.
Prepare and review closing documents and coordinate with borrowers, closing agents, and attorneys.
Conduct field evaluations, assessments, and inspections; coordinate contractor bidding and project scope with external partners; process payment requests as needed.
Develop yearly outreach plans with the Marketing department and implement public relations, marketing, and communications strategies to support program goals and community awareness.
Serve as a point of contact for the public, agencies, businesses, and organizations on loan-servicing inquiries and issues; provide customer service and technical information, investigate and resolve complaints, and respond to requests in a timely manner.
Organize and attend meetings to foster positive relationships; present reports and findings to staff, boards, and councils as applicable.
Provide staff support to the Affordable Housing Advisory Committee and other boards, including preparing agendas, recording minutes, scheduling meetings, and creating public notices.
Research and organize grant opportunities and write grants as needed.
Perform other related duties as assigned.
Travel locally and regionally for site visits, inspections, and contractor meetings.