Program Coordinator II

HMSA • Honolulu, HI

7h • Hybrid

About The Position

This role provides crucial support for project management and day-to-day operations within the commercial portfolio. The Program Coordinator II will assist in developing project artifacts, managing documentation, coordinating cross-functional activities, and ensuring the smooth execution of product and benefit changes. This position requires strong organizational skills, effective communication, and proficiency in Microsoft Office applications.

Requirements

• Bachelor's degree and two years of experience in supporting project managers, in the delivery of project administration, or program coordination work; or equivalent combination of education and experience.
• Effective communication skills, including verbal, written and presentation skills to present complex information and build positive interpersonal relationships with internal/external customers.
• Proven ability to work effectively both independently and in a team-based environment.
• Solid organizational skills including attention to detail and multi-tasking.
• Demonstrated willingness to be flexible and adaptable to changing priorities.
• Critical thinking skills
• Intermediate knowledge in Microsoft Office applications, includes Outlook, Word, PowerPoint, Visio, and Excel.

Responsibilities

• Works closely with the project team to support the development of artifacts and project material used in the project management process.
• Supports the collection of project performance data and develops reports and presentations for executive and project staff.
• Oversees the organization of project documents, using available technical tools (e.g., SharePoint, PowerPoint, Excel).
• Designs project plans including activities, resource requirements, deliverables and expected outcomes for each project phase under the direction of the project team.
• Engages internal and external stakeholders during project planning and implementation as required.
• Coordinates, compiles and reports on the project status for all projects.
• Schedule meetings, captures notes and action items.
• Documents project issues as they arise, work with project team members to assign accountability for issues and monitor efforts toward resolution.
• Regularly assess the status of outstanding issues, expected resolution dates, and impact to overall schedule and budget.
• Communicate resolution delays to the project team. Work with the project team to provide alternative solutions and recommendations for resolution, including impact to project schedule.
• Supports day-to-day execution and maintenance of assigned products, benefits, and health programs across the commercial portfolio.
• Coordinates cross-functional activities required to implement product and benefit changes, ensuring alignment with timelines and operational readiness.
• Maintains product documentation, inventories, and reporting to support accurate and up-to-date product information.
• Serves as a central point of coordination for product/program-related requests, tracking intake, assignments, and deliverables.
• Supports lifecycle activities including product launches, enhancements, renewals, and retirements.
• Support go-to-market strategy, marketing and communications.
• Assists with operational readiness, validation activities, and identification of risks or issues impacting implementation.
• Ensures documentation, approvals, and materials are complete, organized, and aligned with governance and compliance requirements.
• Coordinates with internal stakeholders and external vendors to support ongoing operations and issue resolution.
• Maintains SharePoint sites, submits Workfront requests, IT Demands, reporting, updates dashboards.
• Identify and implement opportunities for process improvements in operational workflows.
• Performs all other miscellaneous responsibilities and duties as assigned or directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level