Program Coordinator II

Abode•San Jose, CA

7d•Onsite

About The Position

Abode, one of the largest and effective nonprofits working to end homelessness in the Bay Area, is seeking a Program Coordinator II for our Kirk Veterans Shelter program in Santa Clara County in San Jose CA. This position is a Swing Shift position (Saturday - Wednesday 3pm-11pm). The Program Coordinator will supervise the provision of services to program participants in the County, through direct staff supervision of staff. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams - people you can be proud to work with. Abode Services regularly recognizes employees’ efforts, seeks employees’ input, and cares for employees as people with lives outside of work. We believe that we make better decisions and provide quality services when our workforce reflects the diversity of the communities in which we operate. People of color make up nearly 70% of our workforce and we strive to recruit and retain employees from all backgrounds.

Requirements

Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related field, or equivalent experience.
3 years of professional experience in the human services, social work, or related field and demonstrated experience working collaboratively with low-income families.
1 year of direct experience in the provision and supervision of services to individuals who are homeless and/or have extremely low incomes.
Use of personal vehicle and proof of a valid and current California Driver’s License and current insurance along with a clean DMV record required.
Must be flexible to drive shelter guest to appointments in personal vehicle when needed (appointments may include doctors appointments, DMV, court, etc).
Flexible schedule to work evening and weekend hours as needed.
Excellent verbal & written communication, organizational, and time management skills.
Strong analytical and problem-solving skills with meticulous attention to detail.
Ability to work well independently and collaboratively with teams.
Strong ability to represent the interests of the agency, interact effectively with a diverse population with multiple special needs, and be comfortable building successful collaborative relationships with tenants, staff, and with community networking and resource building.
Working knowledge of Psychiatric Disorders.
Knowledge and ability to implement the following evidence-based models, Psychosocial Rehabilitation, Harm Reduction, and Motivational Interviewing.
Experience in building supportive and respectful working relationships with participants and staff.
Practice and knowledge of culturally sensitive components of direct service delivery through open dialogs and self-exploration with diverse groups.
Experienced in effectively intervening in crisis situations using de-escalation techniques.
Proficiency in Microsoft Office programs, systems, and platforms.
Ability to learn and use required mobile devices and business-related applications.
Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Responsibilities

Provide supervision and leadership to shelter monitors and other onsite staff as needed.
Engage in on-going tracking and evaluation of program goals and effectiveness and alignment with VA contract.
Provide support to staff when dealing with client crises and support with completing incident reports as needed.
Provide feedback, coaching training, and disciplinary action as needed.
Monitor assigned employee’s contacts with participants to ensure maximization of funding and program deliverables are met.
Facilitate case conferencing and administrative meetings as needed.
Drive shelter guest to appointments in personal vehicle when needed (appointments may include doctors appointments, DMV, court, etc).
Other duties as assigned.