Program Coordinator II - Berkeley

State of South Carolina•Berkeley County, SC

12d•Onsite

About The Position

The Program Coordinator II / QA Director coordinates, plans, and monitors the quality of clinical services and treatment across programs to ensure patient needs are met. The position is based at the Berkeley Community Mental Health Center in Moncks Corner, South Carolina, and provides patient-centered, recovery-oriented services in the clinic, community, schools, or patients’ homes. The role includes mentoring and coaching clinical staff, auditing clinical records and reports, developing improvement plans and staff training, and providing advanced clinical services. The position is considered essential and may require call-back during crises, disasters, or emergencies.

Requirements

Bachelor’s degree and relevant program experience.
Master’s degree in counseling, social work, or a related field, and two years of clinical experience.
Licensed as an LPC, LISW-CP, or LMFT.
Willingness to pursue licensure in South Carolina within six months of hire.
Valid driver’s license and dependable, reliable transportation.
Ability to lift 10 pounds.
Ability to demonstrate sound therapeutic knowledge of principles, methods, counseling practices, and procedures for diagnosing and treating behavioral and mental disorders.
Ability to listen and communicate information and ideas effectively.
Ability to use an electronic health record.
Ability to establish and maintain effective working relationships.
Ability to interpret and apply laws, regulations, policies, and procedures.

Nice To Haves

Licensure in South Carolina.
Bilingual ability in English and Spanish or another language.

Responsibilities

Assist with mentoring clinical staff and coach them on clinical services, documentation, and performance improvement.
Provide feedback and support to staff to improve performance and service delivery.
Analyze patient files, progress notes, and other documentation; review cases for quality and compliance with standards and regulations.
Develop and implement strategies, action plans, and interventions to improve staff service delivery and quarterly audit scores.
Formulate, implement, and monitor in-service staff training, including clinical DLA-20 and Electronic Health Record training and support.
Review, monitor, and revise clinical and technical reports related to corporate compliance, adverse incidents, privileging, training, program outcomes, documentation, and tracking.
Provide advanced assessment, treatment planning, crisis management, therapy, and care coordination.
Deliver patient-centered, recovery-oriented services and promote positive patient satisfaction.
Ensure patient care hours specified in performance reviews and documentation standards are met.
Pursue professional development through consultation, supervision, continuing education, training, and licensure or certification as applicable.
Maintain required certifications and licenses.
Attend required meetings.
Comply with Quality Assurance, Corporate Compliance, HIPAA, CARF, and applicable federal and state policies, rules, regulations, and laws.
Keep the work area ready for CARF audits and help ensure the Center meets CARF standards.
Travel between clinics and provide services in clinics, homes, communities, and schools as required.
Respond to call-backs during crises, disasters, or emergencies when required.

Benefits

Health insurance for employees, spouses, and children.
Dental insurance for employees, spouses, and children.
Vision insurance for employees, spouses, and children.
Long-term disability insurance for employees, spouses, and children.
Life insurance for employees, spouses, and children.
15 days of annual (vacation) leave per year.
15 days of sick leave per year.
13 paid holidays.
Paid parental leave.
South Carolina Deferred Compensation Program.
Retirement benefit choices through the State Retirement Plan (SCRS) or State Optional Retirement Program (State ORP); enrollment in one is required for FTE employees.