Program Coordinator I

Consumer Direct Care Network•Austin, TX

1d•Onsite

About The Position

Service/Program Coordinators assist with daily intake and referral processes to connect clients with services and coordinate in-home care needs in compliance with federal and state regulations, Managed Care Organization (MCO) program rules, and contract requirements. They maintain a caseload of clients enrolled in Medicaid programs and conduct regular check-ins, updating care plans when clients’ needs change. The role also supports office operations, client advocacy, stakeholder collaboration, and service enrollment. The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment. The workday may include frequent interruptions. The position is part time and based in Austin, Texas; remote/hybrid work is not indicated.

Requirements

Bachelor’s degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology, or a related field is preferred.
One year of prior experience working with individuals with disabilities or older adults is preferred.
A combination of education and experience may be considered.
Demonstrated dependability, effective written and verbal communication, computer efficiency, and ability to work with little direct oversight.
Employees in remote/hybrid positions must provide their own reliable internet.
Bilingual ability is preferred in various locations.

Nice To Haves

Bachelor’s degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology, or a related field.
One year of experience working with individuals with disabilities or older adults.
Bilingual ability in applicable locations.

Responsibilities

Maintain and coordinate a caseload of clients enrolled in Medicaid programs.
Coordinate clients’ in-home care needs in accordance with federal and state regulations, MCO program rules, and contract requirements.
Assist with daily intake and referral processes to support business growth and development.
Promote cohesiveness in the office and support day-to-day operations and client advocacy.
Collaborate with stakeholders regarding service delivery.
Comply with applicable legal requirements, standards, policies, and procedures.
Use problem-solving and decision-making skills, and handle complex service programs and special projects.
Market services to referral sources as needed.
Maintain the skills and knowledge needed to coordinate workflow; participate in professional development and training.
Prioritize and multitask effectively and provide excellent customer service to internal and external clients.
Represent the company at stakeholder meetings, health fairs, and provider fairs.
Enroll clients and employees in services, web portal, and EVV systems as needed.
Conduct necessary client assessments and home visits as required.
Make and answer phone calls and occasional video calls.
Perform other duties as assigned.

Benefits

Professional training and development opportunities.
Medical, dental, and vision insurance, subject to position and employment status.
Vacation accrued at 3.07 hours per pay period, subject to eligibility and accrual.
Profit-sharing for employees in good standing, subject to eligibility.
Two paid floating holidays and nine paid federal holidays, subject to eligibility.
Paid safe sick time accrued at one hour per 30 hours worked, subject to eligibility and accrual.
Instant Earnings Option.
401(k) retirement plan with discretionary company match.
Company-paid life insurance.
Supplemental life, accident, critical illness, and hospital benefits.
Short- and long-term disability.
Paid parental leave.
Flexible spending account.
Employee Assistance Program.
Pet insurance.