Program Coordinator I

Consumer Direct Care Network•Richardson, TX

13h•Onsite

About The Position

Program coordinators support daily intake and referral processes, helping clients begin services and coordinating their in-home care needs in compliance with federal and state regulations, Managed Care Organization program rules, and contract requirements. They maintain caseloads of clients enrolled in Medicaid programs and conduct regular check-ins, updating care plans when clients’ needs change. The role also supports day-to-day operations, client advocacy, stakeholder collaboration, service enrollment, and client assessments and home visits as required. The position is based in Richardson, Texas. The incumbent typically works in an office environment using a computer, telephone, and other office equipment, and may experience frequent interruptions. Remote or hybrid work is not indicated. The role requires reliable internet from employees working remotely or in a hybrid arrangement. The position offers an hourly base rate of $22.06.

Requirements

Bachelor’s degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology, or a related field is preferred.
One year of previous experience working with individuals with disabilities or older adults is preferred.
A combination of education and experience may be considered.
Ability to meet position requirements with little direct oversight.
Effective written and verbal communication skills.
Dependability and effective problem-solving and decision-making skills.
Computer efficiency.
Ability to provide reliable internet if working remotely or in a hybrid arrangement.
Ability to sit, talk, or hear regularly; use repetitive hand motion and handle or feel frequently; and stand, walk, reach, bend, or lift up to 20 pounds.

Nice To Haves

Bilingual ability is preferred in various locations.
Bachelor’s degree in Social Work, Psychology, Counseling, Rehabilitation, Nursing, Sociology, or a related field.
One year of experience working with individuals with disabilities or older adults.

Responsibilities

Maintain and coordinate a caseload of clients enrolled in Medicaid programs.
Coordinate clients’ in-home care needs in compliance with federal and state regulations, MCO program rules, and contract requirements.
Assist with daily intake and referral processes to support business growth and development.
Promote cohesiveness in the office environment and support day-to-day operations and client advocacy.
Collaborate with stakeholders regarding service delivery.
Comply with applicable legal requirements, standards, policies, and procedures.
Handle complex service programs and special projects.
Market services to referral sources as needed.
Maintain the skills and knowledge necessary to coordinate workflow.
Participate in professional development and training activities.
Prioritize and multitask effectively and provide excellent customer service to internal and external clients.
Represent the company at stakeholder meetings, health fairs, and provider fairs.
Enroll clients and employees in services, web portal, and EVV systems as needed.
Conduct necessary client assessments and home visits as required.
Answer and make phone calls and occasional video calls.
Perform other duties as assigned.

Benefits

Professional training and development opportunities.
Medical, dental, and vision insurance, depending on position and employment status.
Vacation accrued at 3.07 hours per pay period, available to use when accrued, depending on position and employment status.
Profit-sharing for employees in good standing, depending on position and employment status.
Two paid floating holidays, depending on position and employment status.
Nine paid federal holidays, depending on position and employment status.
Paid safe sick time accrued at one hour per 30 hours worked, available to use when accrued, depending on position and employment status.
Instant Earnings Option, depending on position and employment status.
401(k) retirement plan and discretionary company match, depending on position and employment status.
Company-paid life insurance, depending on position and employment status.
Supplemental life, accident, critical illness, and hospital benefits, depending on position and employment status.
Short- and long-term disability, depending on position and employment status.
Paid parental leave, depending on position and employment status.
Flexible spending account, depending on position and employment status.
Employee assistance program, depending on position and employment status.
Pet insurance, depending on position and employment status.
Rewarding career helping others.
Fun and engaging work environment built on team unity.
Job satisfaction from making a difference in the work and lives served.