Program Coordinator I

Abode•San Jose, CA

1d•$34 - $37•Onsite

About The Position

Abode Services, a leading nonprofit dedicated to ending homelessness in the Bay Area, is seeking a Program Coordinator I for its San Jose, CA program. This role involves supervising the provision of services to program participants through direct staff supervision. The ideal candidate will be instrumental in improving housing program skills through coaching and training, addressing performance issues, and supporting the team with complex participant and landlord issues. Responsibilities include providing housing location services, completing HQS inspections, maintaining landlord relationships, ensuring collaboration within the housing and services team, managing HMIS updates and income assessments, maintaining housing files, overseeing audits and reports, managing unit/participant information in WMAT, ensuring accurate rent calculations, assisting with budget maintenance, and staying knowledgeable about HUD regulations. The position requires a Bachelor's degree in a related field, two years of experience with co-occurring disorders and/or homelessness, and the use of a personal vehicle with a valid California Driver's License and insurance.

Requirements

Bachelor's degree in psychology, Human Services, Social Work, Sociology, or related field and equivalent experience.
2 years of field experience working with people with co-occurring disorders and/or who are homeless.
Use of personal vehicle and proof of valid California Driver's License and current auto insurance, along with a clean DMV record, is required.
Driving and transportation of participants when required.
Flexible schedule to work evening and weekend hours as needed.
Professional experience in the human services, social work, psychology, or related field and demonstrated experience in rental housing programs for low income, special needs individuals and families.
Ability to work within a housing first philosophy and Harm Reduction model and lead others to work with these models.
Basic knowledge and understanding of applicable federal, state, and local laws.
Excellent verbal & written communication, organizational, and time management skills.
Strong analytical and problem-solving skills with meticulous attention to detail.
Ability to work well independently and collaboratively with teams.
Proficiency in Microsoft Office programs, systems, and platforms.
Ability to learn and use required mobile devices and business-related applications.
Ability to build supportive and respectful working relationships with transition age youth that instills hope and promotes self-determination using a strengths-based approach.
Possess an understanding of and practice cultural sensitivity through open dialogue and self-exploration with diverse groups, while providing direct services.
Ability to effectively intervene in crisis situations and make sound decisions in difficult situations with participants.
Outstanding communication skills and high degree of emotional intelligence, cultural humility, with a proven track record to build and maintain effective relationships with a wide variety of internal and external contacts.

Responsibilities

Supervise the provision of housing for programs in the County through direct supervision of staff.
Improve housing program skills through supervision, coaching, and training of staff. Address performance issues, as necessary.
Provide support to the team when dealing with complex participant and/or landlord issues, which may include leading case conferencing meetings, connecting staff with other community resources for support, and providing direct services to clients/landlords.
Provide housing location services for clients and ensure collaboration with appropriate Abode staff to ensure subsidy payments.
Complete initial and annual HQS inspections accurately and on time.
Maintain relationships with property owners and manage housing stock. This will mean developing new landlord contacts, as well as maintaining current units.
Communicate closely and frequently with all members of the housing and services team to improve systems, solve problems, share resources, and coordinate work.
Ensuring timely completion of HMIS annual updates, and quarterly/yearly income assessments as needed.
Maintain housing files and support Compliance Specialists to ensure program compliance.
Attends staff meetings and other agency functions as needed. Oversee audits and monthly program reports as needed.
Maintain unit/participant information in WMAT. Run rent reports and ensure property owner payments.
Ensure accuracy of participant rent calculations and upload to WMAT/participant files.
Work with the manager/finance team to ensure appropriate budget maintenance. Review monthly MER reports.
Maintain knowledge of HUD regulations/prepare files for monthly audits with the County.
Other duties as assigned.