Program Coordinator I

Commonwealth of Massachusetts • Chelsea, MA

1d

About The Position

This position serves as the primary civil background screening coordinator for the NCJA, iCORI, and SAFIS systems. The role ensures that accurate criminal record information is made available in accordance with Massachusetts General Laws and established policies and procedures. The Program Coordinator I will research and process civil background check requests, review and screen criminal background requests, conduct further research through database queries, and ensure the accurate classification and screening of FBI CHRI and CORI records. Additionally, the role involves responding to inquiries via phone and email regarding iCORI and SAFIS systems, assisting with the firearms license hotline, and escalating user-reported issues. The position also includes processing paper iCORI requests and assisting with intern training.

Requirements

• At least two years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis.
• A Bachelor's or higher degree with a major in business administration, business management or public administration may be substituted for the required experience.
• A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required experience.
• Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.

Responsibilities

• Research and process civil background check requests received daily in various online candidate queues including SAFIS, iCORI, and NCJA.
• Review and screen criminal background requests prior to distribution in various queues and stages for disposition type, offense type, incarceration release dates and several Criminal Offender Record Information levels of access in accordance with the Massachusetts General Laws.
• Conduct further research through query of relevant databases and systems to ensure accurate results are being disseminated.
• Ensure FBI CHRI and CORI records are accurately classified and screened in accordance with applicable laws.
• Ensure FBI CHRI and CORI records are screened daily and records identified that may require additional research.
• Answer Civil Background Services main line and email to assist callers with questions regarding iCORI or SAFIS related records.
• Answer the firearms license hotline to assist callers with name/address changes, retrieving PINs, and providing the status of firearms license applications.
• Research and analyze questions and/or issues reported from end users regarding issues encountered with the use of the iCORI and SAFIS, and escalate issues accordingly.
• Process and disseminate paper iCORI requests.
• Assist with the training of interns.
• Perform other related duties as required and directed.

Benefits

• Comprehensive Benefits
• Outstanding suite of employee benefits that add to the overall value of your compensation package.
• Work experience that supports you, your loved ones, and your future.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level