Program Coordinator, Electric Choice

AES US•Dayton, OH

About The Position

The AES Corporation, a leading global power company with 8,300 employees across 12 countries, is seeking a Program Coordinator for Electric Choice. AES is recognized for its leadership in renewable energy sales, commitment to ethical business practices, and innovation in the electric power industry. This role is crucial for shaping the future of energy and requires an individual ready to drive change and energize their career with a global leader.

Requirements

Four-year college degree or equivalent relevant experience; high school or vocational education required at minimum.
Three to five years of relevant experience supporting utility operations, customer billing, regulatory compliance, Electric Choice, supplier coordination, or related business processes.
Strong leadership, organizational, planning, and follow-through skills.
Professional written and verbal communication skills with the ability to coordinate across internal and external stakeholders.
Proficiency with Microsoft Office tools and ability to prepare clear documentation, reports, procedures, and status updates.
Familiarity with SQL or data-query concepts helpful for reporting, analysis, and process improvement activities.

Nice To Haves

Familiarity with AES Ohio’s customer billing system (SAP), EDI guidelines, Ohio Administrative Code, PUCO Orders, and AES Ohio tariffs.
Understanding of the Electric Choice program and deregulation in the State of Ohio.
Exposure to PJM energy and capacity markets and the Company’s responsibilities related to market settlements.
Experience supporting supplier portals, CRES provider interactions, regulatory reporting, audit responses, or digital transformation initiatives.

Responsibilities

Administer Ohio’s Electric Choice program by providing exceptional support to Competitive Retail Electric Service (CRES) providers and mutual customers.
Establish appropriate service levels and take responsibility for meeting or exceeding those expectations.
Manage activities that affect the Company’s support model for CRES providers, customer interactions, and program execution.
Review and ensure compliance with applicable rules, regulations, tariffs, Ohio Administrative Code requirements, PUCO Orders, and related obligations.
Represent AES Ohio in State of Ohio working groups that affect Electric Choice policy, operating standards, and market practices.
Provide complete, accurate, and timely information in response to audit requests and reporting requirements, including PUCO, FERC, AES, and other applicable requests.
Manage projects related to regulatory compliance and digital transformation of business processes.
Support and recommend improvements to AES Ohio’s supplier website (CRES web portal) and Electronic Data Interchange (EDI) activity.
Develop and maintain procedures and controls related to Electric Choice and PJM market settlements.
Work closely with Regulatory, Technical Support, Backoffice, Customer Service representatives, and other business partners as needed to support Electric Choice operations.
Develop benchmarking relationships with industry peers to identify leading practices and opportunities for improvement.
Provide guidance to Energy Services Analysts through coaching, development, feedback, and day-to-day support.