Program Coordinator, Electric Choice

AES • Dayton, OH

6d

About The Position

The AES Corporation, a global power company with 8,300 employees across 12 countries, is seeking a Program Coordinator, Electric Choice. AES is a leader in renewable energy sales and has been recognized for its strong workplace culture and ethical business practices. The company is dedicated to innovation and sustainability, powering a better future. This role is an opportunity to energize your career with a leader in the global energy industry.

Requirements

• Four-year college degree or equivalent relevant experience; high school or vocational education required at minimum
• Three to five years of relevant experience supporting utility operations, customer billing, regulatory compliance, Electric Choice, supplier coordination, or related business processes
• Strong leadership, organizational, planning, and follow-through skills
• Professional written and verbal communication skills with the ability to coordinate across internal and external stakeholders
• Proficiency with Microsoft Office tools and ability to prepare clear documentation, reports, procedures, and status updates
• Familiarity with SQL or data-query concepts helpful for reporting, analysis, and process improvement activities

Nice To Haves

• Familiarity with AES Ohio’s customer billing system (SAP), EDI guidelines, Ohio Administrative Code, PUCO Orders, and AES Ohio tariffs
• Understanding of the Electric Choice program and deregulation in the State of Ohio
• Exposure to PJM energy and capacity markets and the Company’s responsibilities related to market settlements
• Experience supporting supplier portals, CRES provider interactions, regulatory reporting, audit responses, or digital transformation initiatives

Responsibilities

• Administer Ohio’s Electric Choice program by providing exceptional support to Competitive Retail Electric Service (CRES) providers and mutual customers
• Establish appropriate service levels and take responsibility for meeting or exceeding those expectations
• Manage activities that affect the Company’s support model for CRES providers, customer interactions, and program execution
• Review and ensure compliance with applicable rules, regulations, tariffs, Ohio Administrative Code requirements, PUCO Orders, and related obligations
• Represent AES Ohio in State of Ohio working groups that affect Electric Choice policy, operating standards, and market practices
• Provide complete, accurate, and timely information in response to audit requests and reporting requirements, including PUCO, FERC, AES, and other applicable requests
• Manage projects related to regulatory compliance and digital transformation of business processes
• Support and recommend improvements to AES Ohio’s supplier website (CRES web portal) and Electronic Data Interchange (EDI) activity
• Develop and maintain procedures and controls related to Electric Choice and PJM market settlements
• Work closely with Regulatory, Technical Support, Backoffice, Customer Service representatives, and other business partners as needed to support Electric Choice operations
• Develop benchmarking relationships with industry peers to identify leading practices and opportunities for improvement
• Provide guidance to Energy Services Analysts through coaching, development, feedback, and day-to-day support

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree