Program Coordinator, Disaster Recovery

Cogeco•Burlington, ON

2d•Hybrid

About The Position

Cogeco Connexion Inc. is seeking a Disaster Recovery Program Coordinator to support the DR Program Manager in developing, implementing, and maintaining the Disaster Recovery Program (DRP). This role focuses on refining restoration processes and documentation to ensure a swift response to security-driven technology interruptions and to streamline recovery efforts. The company emphasizes a culture of collaboration, ambition, and genuine connections, aiming for continuous evolution and customer success. They are committed to diversity, inclusion, and the well-being of their colleagues, fostering an environment where everyone can bring their best selves to work.

Requirements

Bachelor's degree in Computer Science, Business, or a related field, or equivalent practical experience.
Exceptional attention to detail, strong aptitude for technology, and proven ability to deal with ambiguity and generate specific outcomes.
Experience using project management tools and Google suite (Docs, Drive, Sheets).
At least 3-5 years in a Technical Operations environment.
Track record of owning documentation and facilitating tests between different departments.

Responsibilities

Assist the DRPM in revising the DR program, developing standards/guidelines, and communicating DR recovery expectations to IT teams.
Assist the DRPM in auditing, updating, and streamlining DR/BCP restoration processes and documentation to cover the increased likelihood of security-driven events.
Support the DRPM's initiatives to standardize, simplify, and automate DR processes, assisting with documentation and implementation of automated recovery solutions.
Coordinate DR tests, meticulously track results, and ensure DR plans are updated upon application change and on an annual basis.
Set up and maintain the DR data repository (e.g., using the Parasolutions tool).
Work in the Engineering team to support project activities and apply project management tools (JIRA, CONFLUENCE, etc) to track work.