Program Coordinator/CQI Specialist - 5245

BronxWorks•New York, NY

5d•Onsite

About The Position

BronxWorks is seeking a Program Coordinator/Quality Assurance Specialist/Continuous Quality Improvement Specialist to join the supportive housing team at Bronx Point in the Bronx, New York. Bronx Point provides services and permanent housing to 82 formerly homeless households, including individuals and families with children. The role focuses on assessing and improving service quality, program compliance, reporting, and performance metrics, while supporting staff and clients.

Requirements

Bachelor’s degree.
One year of relevant program assessment and program evaluation experience in a professional setting.
Proficiency with personal computers, email, voicemail, Office 365 and other cloud-based software, copier equipment, and virtual meeting platforms such as Teams, Zoom, or WebEx.
Strong oral and written communication skills.
Strong time-management and organizational skills.
Strong presentation skills and ability to represent the agency at functions and meetings.
Ability to collect and analyze client demographic and outcome data.
Excellent organizational and team-building skills.
Ability to use a computer for prolonged periods.
Ability to travel in New York City boroughs and adjacent counties by public transportation.
Ability to travel at least one mile within a reasonable amount of time and in all types of weather, including inclement weather, when required for home visits or fieldwork.
Ability to occasionally lift and/or move up to 10 pounds.
Ability to stand, walk, or sit for long periods.
Ability to climb five flights of stairs when required for home visits or fieldwork.
Ability to bend and retrieve objects or documents.

Responsibilities

Collect and report statistical information from AWARDS, TMS, and other databases to prepare reports.
Extract and analyze data to identify trends, problems, or patterns.
Prepare monthly reports on performance requirements and provide written analysis accompanying reports and presentations.
Present data findings at inter-agency and external agency meetings and to funding sources.
Document progress notes for client encounters and services.
Participate in regular meetings and trainings with the supervisor and support staff.
Train new staff on database usage and assist with onboarding.
Create and maintain logs and sign-in sheets for Representative Payee services, Metro Card services, and petty cash use.
Manage and assist in directing walk-in clients.
Maintain accurate records and documentation of client interactions.
Collaborate with CQI, case management, and clinical staff to support program needs, and attend agency CQI meetings.
Write initial Bronx Point policies based on DOHMH and BronxWorks standards, rules, and regulations; implement policies and protocols to maintain compliance.
Facilitate training on new policies or standards when appropriate.
Assist with meeting preparation, agendas, and training materials.
Maintain expert knowledge of DOHMH funding requirements and standards.
Complete monthly on-site chart audits and communicate results to the supervisory team.
Assist with proposals or grant work as needed for the program and department.
Administer the annual client satisfaction survey and provide results to the Program Director.
Maintain a list of client grievances.
Request rent ledgers from property management and prepare a rent report documenting which clients are current on rent.
Track program incidents and ensure the Incident Reporting Policy is current and compliant with DOHMH requirements.
Become SOAR certified in a timely manner.
Track required staff trainings and ensure staff are up to date.
Complete Medication Monitoring Training and become certified to assist with audits.