Program Coordinator/CQI Specialist - 5245

BronxWorks•Bronx, NY

4d•Onsite

About The Position

BronxWorks is seeking a Program Coordinator/Quality Assurance Specialist/Continuous Quality Improvement Specialist to join the team at Bronx Point, a supportive housing program in the Bronx, New York. Bronx Point provides services and permanent housing to 82 formerly homeless households, including individuals and families with children. The role supports the quality and compliance of program services through data collection and reporting, quality assurance, policy development, staff training, and collaboration with program, case management, clinical, and CQI staff. The ideal candidate is committed to teamwork, improving service quality, and finding innovative ways to improve program metrics.

Requirements

Bachelor's degree.
One year of relevant program assessment and program evaluation experience in a professional setting.
Proficiency with personal computers, email, voicemail, cloud-based software including Office 365, copier equipment, and virtual meeting platforms such as Teams, Zoom, or WebEx.
Strong oral and written communication, time-management, and organizational skills.
Strong presentation skills and ability to represent the agency at functions and meetings.
Ability to collect and analyze client demographic and outcome data.
Excellent organizational and teambuilding skills.
Ability to use a computer for prolonged periods.
Ability to occasionally lift and/or move up to 10 pounds; stand, walk, or sit for long periods; bend and retrieve objects or documents; and climb five flights of stairs if required for home visits or fieldwork.
Ability to travel in New York City boroughs and adjacent counties via public transportation, and to travel at least one mile within a reasonable time in all types of weather when required for home visits or fieldwork.

Responsibilities

Collect and report statistical information from AWARDS, TMS, and other required databases; prepare reports and analyze data to identify trends, problems, or patterns.
Prepare monthly reports on performance requirements and present data findings at inter-agency and external agency meetings and to funding sources.
Submit written reports and analysis to accompany data reporting and presentations.
Document progress notes for all client encounters and services provided.
Participate in regular meetings and trainings with the supervisor and support staff.
Train new staff on database usage and assist with onboarding.
Create and maintain logs and sign-in sheets for Representative Payee services, Metro Card services, and petty cash.
Manage and assist in directing walk-in clients; maintain accurate records and documentation of client interactions.
Collaborate with CQI, case management, and clinical staff to support program needs, and attend CQI meetings with agency employees.
Write initial Bronx Point policies based on DOHMH and BronxWorks standards, rules, and regulations; implement policies and protocols to maintain compliance.
Facilitate trainings on new policies or standards when appropriate.
Maintain expert knowledge of DOHMH funding requirements and standards.
Complete monthly on-site chart audits and communicate results to the supervisory team.
Assist with proposal or grant preparation as needed for the program and department.
Administer the annual client satisfaction survey and provide results to the Program Director.
Maintain a list of client grievances.
Request rent ledgers from property management and create rent reports documenting which clients are current on rent.
Track program incidents and ensure the Incident Reporting Policy is up to date and compliant with DOHMH requirements.
Become SOAR certified in a timely manner.
Track required staff trainings and ensure staff are up to date.
Complete Medication Monitoring Training and become certified to assist with audits.