Program Coordinator, Continuing Education and Workforce Development (Internal)

Hudson County Community College•Journal Square, NJ

About The Position

The Program Coordinator is an entrepreneurial position in Hudson County Community College’s School of Continuing Education and Workforce Development. The role works with a portfolio of businesses and nonprofit organizations to provide training, and supports the School’s workforce development efforts by creating and managing training and other educational programs based on clients’ and partners’ business needs. The Coordinator works with external clients and partners, students, instructors, and College departments to grow the business portfolio and ensure classes are scheduled and staffed, instructional offerings meet high standards, materials are ordered, and the office operates professionally. The position reports to the Director of Continuing Education and Workforce Development. It supports training program development and delivery, marketing, budgeting and expense tracking, reporting, customer service, instructor coordination, and communication across College departments. A flexible schedule may be needed to ensure appropriate coverage.

Requirements

High school diploma or GED; five years of experience in a related field may be considered in lieu of an associate degree.
Ability to multitask.
Demonstrated experience working with multiple projects, in a contract-training center, or in other related work.
Proficiency in Microsoft Office, especially Outlook, Word, and Excel; AI; Canva; Smartsheets; and project management platforms.
Experience in marketing and communications.
Attention to detail and excellent written, verbal communication, and organizational skills.
Experience developing and submitting program and financial reports.
Ability to interact effectively with HCCC Schools and offices and represent the College to external clients and partners.
Ability to interact with a culturally diverse population and communicate and function respectfully within differing beliefs, behaviors, orientations, identities, and cultural backgrounds.

Nice To Haves

Associate degree.
Prior experience working with labor market information.
Knowledge of Hudson County and established business networks.

Responsibilities

Develop and implement training programs throughout the year based on business client and community needs, including program ideation, instructor sourcing, curriculum-development assistance, and researching and acquiring teaching materials.
Develop training proposals for clients and partners based on business needs.
Provide program information, register students, schedule classes, and ensure classes run on schedule.
Assist with Workforce Development marketing by promoting programs online and in person, developing course marketing materials, and conducting student outreach.
Work with the Director and Business Developer to create program budgets and forecast and track individual project expenses.
Participate in preparing and analyzing status reports and assessments.
Interface directly with clients, partners, students, and the general public.
Respond promptly to client and partner concerns and complaints and provide a high level of customer service to internal and external clients and partners.
Serve as the primary point of contact for instructors.
Confirm payroll hours for part-time instructors teaching or writing curriculum for training courses.
Ensure the integrity of the course evaluation process and support the Director as needed in meeting with instructors to review evaluations.
Coordinate with other College departments on class scheduling, food and beverage needs, audiovisual requirements, and related matters.
Work a flexible schedule when needed to ensure appropriate Continuing Education and Workforce Development coverage.
Interact effectively with HCCC departments and represent the College to external clients and partners.
Perform related duties as delegated or assigned by the Director of Continuing Education and Workforce Development.